The Epoch TimesThe Epoch Times is America’s fastest-growing independent news media. Founded in 2000, our mission is to bring you a truthful view of the world free from the influence of any government, corporation, or political party. We aim to tell you what we see, not how to think; we strive to deliver you a factual picture of reality that lets you form your own opinions.
The Epoch Times (theepochtimes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Kathan
I seem to have been involved in scam. I wanted to read an article(I'm a paid subscriber)about a woman who had been scammed on a dating website and the article's continuation page 'forces' a donation to continue reading. I gave $1 and still did not get the rest of the article. I contacted support and after 45 min, there was no resolution to the matter. I have yet to see the rest of the article. I was refunded the $1, but THIS IS A SCAM.
Robin
Perfect if you want the challenge of handling 200 emails daily that are impossible to successfully unsubscribe from.
Response from The Epoch TimesAug 25, 2026
Dear Robin, We’re sorry for the frustration this has caused. We’d like to help, but we don’t currently have enough information to identify the email address receiving these messages. We’ve sent a request for additional information through Trustpilot so we can look into this further. You can also unsubscribe from any of our newsletters by clicking the Unsubscribe link at the bottom of the email. Thank you for bringing this to our attention. The Epoch Times Customer Service Team
Tracy G.
I've found many of the Epoch Poll questions and articles are written to either leave out context/history or weighted so I can't say I find this news source without bias, which is what I'm looking for. Why is it so hard to find a news source without bias?
Response from The Epoch TimesJul 16, 2026
Dear Tracy, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations. We understand how important balanced and well-rounded reporting is to our readers. Your comments regarding the polls and article content are valuable, and we've shared your feedback with the appropriate team for review. We appreciate you taking the time to let us know how you feel, as feedback like yours helps us continue to improve. The Epoch Times Customer Service Team
customer
News stories were relevant and often had good ground breaking stories. After several articles seemed that there was a bias to the reporting, especially clear in the reporter stories covered. Personally, when it comes to news, I am looks for a straight forward non bias platform, very hard to find these days.
Response from The Epoch TimesApr 9, 2026
Dear Reader, Thank you for taking the time to share your thoughts. At The Epoch Times, our mission is to provide accurate, fact-based journalism that is independent of any political party or government. We strive to report stories that are often overlooked or underreported, with respect for all individuals, regardless of background or belief. We understand that people may interpret stories differently based on their personal views, and we welcome feedback that helps us continue improving. Your comments have been shared with our editorial team. If there's ever a specific concern about content accuracy or fairness, we encourage you to reach out. We’re happy to listen and clarify. Thank you again for engaging with us. The Epoch Times Customer Service Team
CB C.
I signed up as I like the content. From the start I had trouble reading the articles. Several exchanges with the technical personnel who suggested various “fixes”, none of which worked. It’s a mess frankly and they seem reluctant to help.
Response from The Epoch TimesDec 22, 2025
Dear Reader, Thank you for taking the time to share your experience. We’re sorry to hear that you’ve had ongoing trouble accessing our articles and that the troubleshooting steps so far haven’t resolved the issue. Our goal is always to make sure subscribers can read our content without frustration, and we’re happy to continue looking into this with you. Sometimes these access issues can depend on device or browser settings, which may require a bit of back-and-forth to pinpoint. If you’re open to it, please feel free to reach out to us again so we can take another look and assist further: Email: https://ept.ms/NewRequest Phone: 1-833-699-1888 Business Hours Monday-Friday: 8 a.m. to 8 p.m. ET Saturday-Sunday: 10 a.m. to 6 p.m. ET We appreciate your interest in our content and hope we can help get this sorted out for you. The Epoch Times Customer Service Team
Loy W.
You always have the headlines but never follow up on your stories.
Response from The Epoch TimesDec 10, 2025
Dear Loy, Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had this experience. Our team does aim to provide updates as stories develop, so we’d like to better understand which article or topic you’re referring to. If you can share a bit more detail, we’d be happy to look into it. Thank you again for your input — it truly helps us improve. The Epoch Times Customer Service Team
Gabrielle
I did a survey through them and wanted the results so I input my email. They then proceeded to send me ELEVEN EMAILS over the next FIVE DAYS. Turns out they auto-subscribed me to their daily morning update and several other newsletters of theirs. If it were just the morning update, it would have been fine, I probably forgot to uncheck a box. But multiple newsletters? All of them about things I don't follow? I didn't authorize that. At least they made it easy to unsubscribe from all of them at once. Solid news source I guess but their uninvited barrage of emails was unprofessional.
Response from The Epoch TimesJan 27, 2025
Dear Gabrielle, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the unexpected number of emails. Please know that we are looking into this issue with our tech team to ensure a better experience for our readers in the future. We truly appreciate your feedback, as it helps us improve and better serve our audience. If you have any further concerns or need assistance, please feel free to contact our Customer Service Team at https://help.theepochtimes.com or call us at 1-833-699-1888. Best regards, The Epoch Times Customer Service Team
Daniel N.
Just received a copy of the Epoch Times in the mail....articles leave much to be desired in writing style and impartiality .....read it cover to cover and the articles are chosen with a conservative bend with evocative front page headlines like "Manufacturing Slumps to 15 year low as inflation accelerates".......just added 250,000 new jobs in Sept....manufacturing jobs are up 2 million in the last 4 years with investments for many new manufacturing plants....inflation as of last month was 2.4% just about right....headline is misleading and the paper is not worth any money
Response from The Epoch TimesNov 13, 2024
Dear Daniel, Thank you for sharing your thoughts on The Epoch Times. We appreciate your honest feedback and the time you took to review our articles. Our editorial team works hard to base our reporting on the latest available data and feedback, aiming to present an accurate snapshot of current events. For instance, recent economic data showed that in October, the U.S. economy added just 12,000 jobs, a substantial drop from the revised 223,000 in September. We understand that economic reporting can impact how readers feel informed, and we strive to present these trends in a way that’s meaningful and relevant. Your feedback is invaluable as we work to improve and provide balanced coverage. Please don’t hesitate to share any further thoughts. Warm regards, The Epoch Times
