The Epoch TimesThe Epoch Times is America’s fastest-growing independent news media. Founded in 2000, our mission is to bring you a truthful view of the world free from the influence of any government, corporation, or political party. We aim to tell you what we see, not how to think; we strive to deliver you a factual picture of reality that lets you form your own opinions.
The Epoch Times (theepochtimes.com) has 683 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jim D.
I like the content and the breadth of articles that other news outlets wont publish, but I have a subscription -- was trying to read an article and it refused to let me read it unless I donated -- I gave $1 and still could not read the article.
Nancy C.
I especially like the health articles. I would like to be able to send my family articles I like without their having to join to look at them. In watching the Near Death Experience documentary it kept switching off … even after I contributed to the journalist.
Carl V.
I want an immediate credit I did not authorize you to take a $100 of my money . As of July 2 I did receive notice from Epoch times and I did receive a credit of $100 which was withdrawn from my credit card on file . I was reading an article and a pop up camper on my screen asking for donations. When I attempted to close the pop up I got an immediate email thanking me for a $100 donation. I did receive that credit and I am satisfied. I wasn’t able to get through on the phone only by email.
Response from The Epoch TimesJul 2, 2026
Dear Carl, We're very sorry to hear about your experience and understand how concerning an unexpected charge can be. We've reviewed your account, and we've processed a full refund of the charge. Depending on your financial institution, it may take a few business days for the credit to appear on your statement. If you have any questions or need any further assistance, please don't hesitate to contact our support team. We're happy to help. Best regards, The Epoch Times Customer Support Team
customerMargaret M.
This paper is honest, helpful and complete! It's trustworthy!
Weekly E.
I love The Epoch Times.
JT
What is most concerning right now is not all of your references are factual. also, some of the stories don’t always link up or the article is not 100% fulfilled to the reader. There has been many typos, which suggest to me that there has been no proofreading in the editing room. Your morning format in my newsfeed keeps changing. I do appreciate people like Roman, Facts matter, who I think do a really good job researching their topics for the stories. I also appreciate looking at the photos from around the world each day. It is truly inspirational and shows the sense of what other people‘s realities look like.
Response from The Epoch TimesMay 5, 2025
Dear John, Thank you for taking the time to share your thoughtful feedback. We truly appreciate your support and are grateful to hear which parts of our content—like Roman’s reporting and the daily world photos—resonate with you. We’ve shared your comments with our editorial team so they can look into the concerns you raised about accuracy, formatting, and proofreading. Feedback like yours helps us improve and better serve our readers. If there’s anything else you’d like to share or if we can assist further, please don’t hesitate to reach out. Warm regards, The Epoch Times Customer Care Team
Wendy B.
I enjoyed the non bias reporting of the day to day news. I also appreciate the content of Epoch Times. I'm really sad that I paid for one year trial subscription and now I can't access the articles due to the continued message: Subscribe to unlock this Premium article Now I believe the year trial subscription which I got in January is no longer useful
Response from The Epoch TimesApr 11, 2025
Dear Wendy, Thank you for your kind words and for being a subscriber—we’re truly sorry to hear about the trouble accessing your articles. It sounds like there may have been a technical issue affecting your subscription status. Our team would be happy to help look into this and restore your access right away. Please contact our customer service team at help.theepochtimes.com or call us at 1-833-699-1888 during business hours. We appreciate your support and look forward to resolving this for you as soon as possible. Warm regards, The Epoch Times Customer Service Team
SeaJay
I rated the Epoch Times 5-Stars when I first subscribed back in 2020 for covering important topics such as illegal aliens, election fraud, political and medical/pharmaceutical corruption, unconstitutional congressional spending, the corrupt Federal Reserve and its destruction of our money into fiat currency, etc. My current 3-Star rating reflects the pull-back in covering those same, very important topics, especially the widespread election fraud occurring nationwide, where candidates are "selected" by the deep state rather then elected by the People.
Response from The Epoch TimesJan 27, 2025
Dear SeaJay, Thank you for your continued support and for sharing your thoughts with us. We appreciate your honest feedback and understand your concerns. Please know that The Epoch Times remains committed to our mission of providing truthful, fact-based journalism and covering important issues that matter to our readers. Our editorial team continuously strives to deliver in-depth and balanced reporting on a wide range of topics, and we will be sure to pass your feedback along to them for consideration. If you have any additional thoughts or suggestions, please don’t hesitate to reach out to our Customer Service Team at https://help.theepochtimes.com or call us at 1-833-699-1888. We appreciate your trust and support, and we hope to continue serving you with the quality journalism you expect from us. Best regards, The Epoch Times Customer Service Team
