The Company StoreReviews of thecompanystore.com

Response from The Company StoreAug 13, 2026

Hi. Thank you for sharing your honest feedback. We sincerely apologize that you received the wrong item and size and understand your frustration with having to spend additional time and effort returning an item due to our error. While providing a prepaid return label and waiving the shipping charge on a replacement order is our policy in these circumstances, we understand that this does not fully address the inconvenience of making an additional trip to return the incorrect merchandise. We are truly sorry for the disappointing experience and appreciate you taking the time to share your concerns. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJul 30, 2026

Hi. Thank you for sharing your feedback. The Company Store was acquired by The Home Depot in December 2017, which has been a great and growing partnership. Our commitment to customer satisfaction remains unchanged, and we take great pride in providing the same exceptional quality and award-winning service that our customers have come to expect from us for more than 100 years. Should you have any additional questions or concerns, please let us know. We're here to ensure that your experience is positive, and we look forward to serving you again.

Response from The Company StoreJul 30, 2026

Hi. Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with your bedspreads. We understand how frustrating it must have been to receive an item that arrived damaged and to encounter delays while trying to resolve the issue. We also regret that the quality of both products did not meet your expectations. Your feedback is important and will be shared with our appropriate departments as we continue to review our products and customer experience. We appreciate you bringing these concerns to our attention. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJul 22, 2026

Hi. Thank you for sharing your wonderful experience! We are delighted to hear that you continue to enjoy the quality, beautiful colors and patterns, and customer service at The Company Store. It is especially rewarding to know that our team was able to honor the lower sale price and provide a refund for the difference. We are also thrilled that you are loving your new Summer sheets and duvet cover. We truly appreciate your continued loyalty and your kind words, and we look forward to helping you find more favorites for years to come.

Response from The Company StoreJul 22, 2026

Hi. Thank you for reviewing the Legends Hotel Down Alternative Mattress Topper. We are truly sorry to hear about your experience and understand how disappointing it must have been. We appreciate you taking the time to share such detailed feedback regarding the care, warranty process, and your interactions with our Customer Care team. We regret that the outcome did not meet your expectations and understand your frustration with the condition of the topper after cleaning. Your comments regarding the product, care experience, and warranty process have been shared with the appropriate departments, as feedback like yours is invaluable in helping us evaluate our products and customer experience. We sincerely appreciate your past business and thank you for taking the time to let us know about your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets and bedspread did not meet your expectations. We understand how disappointing this must be, especially given your experience with the product quality and feel. Our Customer Care Team is happy to assist you with return options and can help resolve this for you quickly. You can reach them by phone, email, SMS, or live chat at your convenience, and they will be glad to support you further.

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets did not meet your expectations. We understand how disappointing it is when the fabric feel and wrinkle performance are not what you hoped for, even after washing. We truly appreciate you bringing this to our attention, and our Customer Care Team is happy to assist you with return options and help make this right. You can reach us by phone, email, SMS, or live chat at your convenience, and we will be glad to support you further.

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are truly sorry for the frustration and disappointment you experienced with your order and our service. We understand how upsetting it must have been to not receive the full quantity you originally purchased. At the time of fulfillment, only 3 of the 4 towels were available in stock, and we offered to send the remaining available items so your order could be partially completed. When you let us know you preferred to cancel instead, we processed that request. We sincerely apologize for how this was handled.