The City Case, Inc. is listed under Hobbies.
The City Case, Inc. (thecitycase.paris) has 263 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Thibault M.
The entire process was amazing. The customer service answered all our questions, they were very helpful, we placed the order and it arrived as promised via FedEx. Hands up for The City Case! I will definitely use them again!
natasha P.
Matt answered emails right away despite the three hour time difference. He assured me that the passes will arrive on time even though there was a different, later date on the tracking. I can tell that City Case prides itself on excellent customer service and actually cares about the customer because they provide honest information and are very understanding if anything changes.
Andrew C.
They answered all my questions before I placed my order and they promptly delivered it. Awesome service and people.
Fermin
We ordered for months and we were only notified 3days before we leave to paris, Left us hanging eventhough a full refund the trust that they will deliver ontime was very DISappointing.
Response from The City Case, Inc.Jun 15, 2014
Dear Fermin, I'm sorry to hear that our service disappointed you and that we couldn't deliver your order (that you placed in May) on time. Like explained to you, our new stock was delayed because of a strike happening in Paris at this moment. We tried to find another delivery alternative (like a hotel delivery) but it couldn't meet your plans. As requested, we canceled your order and you have received a full refund immediately. Have a great time in Paris. Best Regards, The City Case Team
Anna E.
This was a new experience for me and a company I had not used previously so I was a little uneasy trusting someone with that much money with delivery not at home. I found that they answered my emails promptly and reassuringly. They promised to deliver the passes to me and they did it. They were courteous always I look forward to using them again. Thank you? Anna Eckstein
Lisa B.
City Case delivered exactly what they advertised. Even when they sent me the incorrect BatoBus vouchers, they were ready & waiting for me at my hotel when we arrived in Paris. I would highly recommend them for future trips.
Matthew S.
The City Case answered all my questions, delivered the passes before the departure date I provided. Awesome service, awesome people. I recommend their service to everyone!
Jennifer B.
Tickets came on time, the day they were supposed to and the Time promised...amazing...each panicky email was met immediately and with good info...highly recommend this service!!
