The City Case, Inc.Reviews of thecitycase.paris

One month ago I placed my order with The City Case, it was a big mistake. When I realized that time was passing and had not received any contact, sent them an e-mail. First I was informed that my package had been mailed - a week later still nothing! I sent another e-mail. This time the response was that DHL would deliver it on Thursday or Friday. We are still waiting, and it does not look as if anything will arrive before our departure on Monday. This is a disgrace and NO ONE should use them

I recently purchased 3 Paris museum passes from The City Case. It was said it would be delivered before my departure time. I made my purchase months before my departure time. There is no status update, no progress report and no order tracking what-so-ever over the period of time. 2 weeks before my departure time, I got worried and email the customer service, and was told that a delivery would be make on the Monday on the week of my departure. Monday came, and there is no delivery. 3 days before my departure, I contact again, and only then I got a message saying the Museum pass is mailed from Paris, and is scheduled to arrive on the day before my early morning flight to London. And on the day before, the delivery company somehow missed my package and did not even attempt a delivery. I have to drive half an hour to the wearhouse to pick up my package after I get of work. This is literally the worst experience I have ever had. Stressful, confusing, and helpless. I strongly recommend against using this website.

The service was great. Matt was very helpful in answering some post purchase questions. This service is what a vacationer would need. You have everything when you get there and no fuss. This is out 3rd trip to Paris and I am glad I found The City Case.

I use The City Case every time I'm traveling to Paris. The team and the service are awesome. They are based in the US so no worries and bad surprises. I recommend The City Case.

I purchased the Paris Metro and Museum passes for myself and my husband several months before our trip. Two and a half weeks before our departure I still had not received the passes so I contacted The City Case. They had tracking that showed they had been delivered to the city I live in however did not show the address. I was in a panic! The City Case, bless their hearts, overnighted replacement passes to my home so that I could have them in hand before we departed. A really good company is one that make a bad situation into a winner!

Our group was late in booking our City Pass tickets. Matt and his coworkers At City Case went above and beyond to get our tickets delieved to our Paris, France address. Thanks so much! We had a wonderful time because we weren't waiting in line!

Excellence customer service, I was short of time when purchasing and worried about getting them on time. They had them delivered two days before our departure. Our trip in Paris and London was wonderful with museum pass which saved us lots of time purchasing tickets there. Metro pass (zone 1-6) took us from airport to our hotel ( close to metro station) with short walking distance and met our daily transportation need. Underground system in both cities are great (no traffic, fast, although sometimes crowd and I heard workers might have on strike in Paris, we were lucky). Our family of 5 (includes two teenagers, one elder of age 72) enjoyed two cities a lot with well planned ahead of time.

We ordered our Paris Passes about 4 weeks before our arrival in Paris. After 2 1/2 weeks, the passes had not arrived. An email confirmed that the Passes had been shipped and should have arrived already. USPS had apparently lost our shipment. City Case responded quickly and overnite shipped 2 new passes from Paris! Thanks for your concern and fixing the problem