The City Case, Inc.Reviews of thecitycase.paris

I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

I bought my metro passes for Paris from this company about 2 months before my actual trip I stayed in contact with them as I was very nervous but let me tell you Matt who works there responded immediately to all my emails and always put me at ease and when I arrived to my hotel they passes were at the reception waiting for me, I totally trust them and would always get my passes from them Again thank you Matt for putting up with me Keep up the good work Azita

I ordered Paris Pass. It is approaching departure date and they are impossible to contact. No phone number...live chat NEVER works. Very aggravating. I don't want to waste time inn Paris with this.. Finally contacted by Matt via email. Promised one pass by 9/29 and the other by 9/30. Neither has arrived as of 3:15pm on 9/30. Contacted by Matt again. Promised delivery on Monday October 2. Fedex came while I was away. Required signature (not my idea) so I have to drive 40 minutes to pick it up. I hope. Amazon delivery has NOT arrived as of 15:15. Ordered more than a month ago. You don't deserve the 2 stars I gave. Seriously bad service. Now, you dont respond at all. Ive paid and I get no service.

The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody

Amazing experience with The City Case. Excellent communication. I have bought several times with them and I am more than satisfied. They are the best!

Excellent service & communication. I would recommend The City Case to anyone.

Within 20 minutes of ordering 3 Paris museum passes I I found myself having to email to cancel my order due to a change in our plans. They were very nice in responding and said I would receive my refund within 7 days. It's now been 12 days and I still have not received my refund. I've exchanged several emails and all the responses I get are nice but very vague. Things like "just keep waiting" and "everything is normal"... well then where is my money? UPDATE: Well it's been 2 weeks since requesting my refund and I got my money back, all is good. I'm still only giving 4 stars though because they really should not have told me I'd receive my refund within 7 days in the first place. But overall the company is good and does have responsive customer service.

I had placed two orders and originally requested pick up for my passes. I emailed and asked if they could be delivered to my hotel instead. As soon as we arrived in Paris our passes were waiting for us. Excellent service and communication. The purchase was easy and conveniebt as well since I was able to use a prepaid Visa card. I would not have been able to do so on the Paris site. Overall, excellent service! Would order again from City Case.