The City Case, Inc.Reviews of thecitycase.paris

Excellent. Everything worked perfectly. Great communication with the company. Great service. I would recommend this company to anyone.

I purchases a Paris Pass from City Case last year. The delivery of my pass was on time...but, a little scarey for this over planner because it only came about 2-3 weeks before my departure time. However...due to a passport issue we never got to leave the country. They refunded my pass completely...for which I was very thankful. So, naturally, when we are actually going to get to take this trip this year (barring another disaster) I ordered my Paris Pass from City Case again. This is the reason for the 3 stars....It am less than 2 weeks out from my departure and no pass....and I can not get up with them. I have sent numerous emails, I have called them (just today found a number) and as mentioned by another person...the chat just seems to be some sort of delusion....I can not find it. I will gladly upgrade my 3 stars if I get some communication and passes before I leave. I'm just a little freaked out that I can't reach anyone. PS: 5/30/18: I was told that I would get a 50% refund because of all the trouble. I still don't have it....and they are not answering emails anymore. Very frustrating.

I loved the experience with The City Case. Best customer service. The service is reliable (they ship the most up-to-date passes before your trip). I would recommend this company to anyone.

Excellent service. Very reliable, I got my passes before my trip. Customer service is very good. Thanks.

Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

Much like other reviewers, The City Case has failed to deliver my order despite ample time before my trip. Now they have failed to even respond to my emails about the refund they promised. I placed my order on Aug. 28 for my early November trip to Paris. I assumed that I would have my passes well in hand before my departure date. Boy was I wrong. After repeated emails to the support team, and multiple assurances that my order would arrive in time, they said it could not be delivered to my Paris rental and cancelled the order for a refund. (At one point they said my order had been shipped and should have arrived to my house, but then they failed to give me tracking information) In an effort to be fair, I waited to see if the refund would appear on my credit card, but it has not. I have sent multiple emails regarding the refund and been met with silence. This company is definitely not legitimate and do not waste your time. Taking an international trip is stressful enough without having to deal with empty promises from these people.

I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

Leaving for my trip in less than 2 months. Still have not received my pass and am getting pretty nervous. Hopefully Matt sees this and gets in contact with me ASAP. Thanks for your help in making this trip unforgettable!