The Cheesecake FactoryReviews of thecheesecakefactory.com

Cheesecake Factory never disappoints, and this visit was no exception. The menu is genuinely overwhelming in the best way there's something for absolutely everyone, from indulgent pastas to fresh, lighter options, and every dish tastes like it's actually made with care rather than mass-produced. The portions are generous without feeling excessive, and the flavors are consistently spot-on. And of course, the cheesecake itself is the real star, rich, creamy, and available in more flavors than you could try in a year. We ended up debating between three different slices and honestly couldn't go wrong with any of them. Service was warm and attentive without being intrusive, and the atmosphere strikes that perfect balance between lively and comfortable, great for a casual hangout or a special occasion alike. Whether you're a first-timer or a regular, this is one of those restaurants that somehow lives up to the hype every single time. Highly recommend!

No brown bread, even though others had some. Every time we ordered our waiter came back and said they were out . No mash potatoes, no green enchiladas, no the mac & cheese gross. The California came back super small stuffed with the topping from the meatloaf, it was gross. It was 25 for a tiny egg with meatloaf sauce, gross. We were comped for two meals but no reason as to why they were out of everything. A huge bill and the food was not good, actually my 15 yr old can cook better.

I have thought this posting for a while but decided to do it. I visited The Cheesecake Factory in Franklin, Tennessee on Sunday July 12 for my grandsons birthday. I was so excited to visit them but it was the worsest experience with both service and food. We were a party of 8 and it was at 530 so yes they were busy but first the service we got our drinks then waited 30 minutes while he talked to another waiter shooting the cramp, lots of laughing. He finally walked our way and then turned around prompting me to holler. I thought he was coming for our order. I got only 1 refill at the end of the meal. He would come to the tables in front of us, could easily toward around to check on us, then would turned around and walk away. He brought water to people and 2 people at our table needed water. I had to flag him done for refills for everyone 2 times. He never checked on us after our food came except to ask if we was ready for cheesecake and when we said no he was shocked, but there was a Cookie Cake from Great American Cookie Company in the center of the 2 tables. There is so much more I could say but I won't. As for the food I got 2 appetizers, the Cheesy Crab Dip which was dry as a bone. I saw no cheese and could see individual strands of crab. The second was Taquitos that I couldn't eat. The chili sauce was too hot for my mouth. I told him and he didn't offer me anything else. Chicken Parmesan looked nothing like Chicken Parmesan, mashed potatoes were bland and cold. Positive note corn good but not really warm. Like I said I was very disappointed cause we live at least 1 hr 45 minutes away from our nearest in Knoxville, Tennessee.

If I could leave no stars I would. We have been so looking forward to visiting Cheesecake Factory again and deliberately left it until the last night of our holiday to go. After waiting an hour and a half on a table, we were seated. We ordered sodas and waited 45 minutes before anyone took our order. After fifteen minutes, the waitress returned to say that one of the dishes we had ordered was unavailable. Our 6 year old daughter still hadn’t been given her apple juice in this time. When the food arrived, both pasta dishes were cold but there was no server around to ask for a replacement, and to be honest, we were far too hungry, that we started to eat the food. The waitress returned with the apple juice and we told her the pasta was cold and she said the kitchen was really busy. The manager appeared and said she would take the price of one pasta off the bill. Then we noticed that my daughter’s slider was completely raw in the middle. She’s 6 and hadn’t said anything but we noticed half way through how uncooked it was. The waitress said the manager would also remove this but we received no apology and the manager didn’t even come back out to speak to us. We explained that we had been so looking forward to the trip as we had been previously and we were so disappointed this time around. We couldn’t even bring ourselves to order our much anticipated cheesecake and we were so upset with the service, food quality and wait times.

The food was not seasoned as it used to be. I got chicken Maderina that shouldn’t have any omelet or any egg at all and I found that chicken was covered in a crust of omelet, which could be because the cook used the same skillet for another plate that had eggs. I am so disappointed of the quality of food I got and it’s not worth any of my money. The waiter was okay but despite of us complaining he didn’t really do anything.

What happened to the food at this place ? I don’t know who cooked our brunch but it was awful. Absolutely disgusting , I used to love it… What happened? Waitress was nice , and was so looking forward to eating my eggs Benedict , as I haven’t been there in years due to covid etc. (It was my favorite, besides the cheesecakes.) Yuk. NOTHING BUT SALT, GOOPY GROSS TASTING SALT TONS OF IT. THE CANADIAN BACON , TONS OF SALT, THE HOLLANDAISE, NOTHING BUT SALT.. THE EGGS .. SALT IT WAS GROSS.I WAS TRYING TO BE POLITE , BUT COULD NOT EAT THE SECOND EGG, MUFFIN.. THE SIDE OF XTRA H SAUCE , WAS COLD AND GROSS,. THE HOME-FRIES, WERE HARD Over SEASOND FROZEN CRAP..IT WAS AWFUL.. I was shocked totally shocked and extremely disappointed .. . Was the worst, Waitress asked if I wanted a box to take it home.. I politely said no thank you. My husbands French toast was two pieces of bread, cut diagonally, period.. for 16-17,00..slapped on a plate. Thats it. It was the worst food I’ve ever eaten …I left the waitress a $ 7.00 tip after paying 41 dollars on my gift card. I just left and decided to never go back This was the lake grove smithaven mall location. Pretty bad how it went down hill, I used to love this place for brunch..

Horrible time - the steak fries I ordered had lukewarm steaks, twice! Also, keeping in mind that the steak is supposed to be had with the fries, it was incredibly small, like 5 times. Forgot to give me a steak knife, like, 5 times. Dismissive bartenders. One seat at the bar had uncomfortably little space behind me for sooooooo many customers going to the restroom so close behind me, especially during soccer. Had the saltiest, driest, most lukewarm chicken in chicken pasta. It was disgusting

I love cheese cake and had to visit the cheese cake factory location in vegas. I tried the strawberry cheese cake and I'm in love. I came in with my family and they ordered several other cheese cakes as well and they were all amazing too. The only reason I've taking 1 star off is that the wait to get in and then the wait to order took over an hour. If they had more staff, it would have been more pleasant for guests.