The Cheesecake FactoryReviews of thecheesecakefactory.com

I'm 83 so it may not be the worst fish and chips I've ever had but it's close! Absolutelutely tasteless...I could have been eating anything.

Four of us went to the Willow Grove restaurant for dinner. It was crowded but we were seated immediately. The waitress was very nice and attentive. We ordered drinks, one being an old fashion, which had the ingredients listed in the menu. Well the drink was horrible. The manager came over and claimed they changed the ingredients to include cherry syrup. He offered to take the drink back for something else. Then dinner began to arrive. Problem was only two dinners came. We were informed by the waitress that the other two dinners were taken to the wrong table. The manager once again appeared our table to tell us that the two dinners were being remade and would be out shortly. He asked if he could get us some french fries or soup while we waited. We informed him that one of the dinners that was delivered was wrong. He immediately took that back and said he would replace that one also. Now one person had their dinner. It took a good half an hour for the dinners to be remade. The manager kept appearing at our table, apologizing and saying it would only be a few more minutes. Finally, the dinners came out and one was a burger that was supposed to be medium rare and it was cooked well done. By this point we had had enough and just decided to eat what we had. That's when I noticed that the lettuce on my sandwich was cabbage. I have eaten here many times in the past but only for lunch and had a wonderful experience. Of course this was the night that I had had friends come in from another city to have dinner with us. The experience was so bad all we could do is laugh. Never again!

We were in your resturaunt yesterday 06/09/2026 and had Brian as our waiter , He was very good and helped us and fast and courteous He should be recognized

I had a Carne Asada (roast meat), cut pieces of spicy meat, which looks not fresh, but like kept in a freezer for a long time, most of the plate was Rice with no flavor, and a bunch of corn kernel, very bad.

Just tried the new Asian Chicken Nachos and they are the BEST THING EVER!!! Amazing - all four of us gave them 11/10!!!!

The service was amazing although we did wait for our food a bit long they made one free due to that dish being extra long, food was amazing not too expensive the lighting can be romantic or can make you tired but the atmosphere is really nice over all the design and everything. I highly recommend.

A total dump oif an operation at the Counbtryside Mall in Clearwater, Florida. Service was awful. Dinner came before the server could even deliver a glass of water and a diet coke to the table. The sandwich I ordered was awful with bacon that looked like it was lying around for a week and my wife's dinner looked like someone threw-up on a bowl of noodles. Just AWFUL. Don't waste your money at The CheeseFake Factory!

I went to buy Cheese Cake to take home. I bought 6" Raspberry white chocolate truffle cake which I bought it week ago as well. Week ago it cost me $37.95. Week after same cake they charge me $44.95. $7 more than before. Luckily I remember the price and I pulled out the receipt from Credit card on my phone. I complain to the Manager and they refund $7. What if I don't remember the price and did complain than I would have paid $7 more. Manager didn't even apologize to me. I do have all the receipt to prove it. This is Brea Mall location.