Dr Shatonya S.
Given shellfish while having an allergy
IF I COULD GIVE 0 STARS I WOULD Last night, my husband and I went to dine at The Cheesecake Factory's Easton location Columbus Ohio. Upon entering and being seated, our waiter simply asked what we wanted to drink without a proper greeting or introduction. After bringing our drinks, we ordered appetizers and sought her recommendations, which she provided rudely. When she returned with our appetizers and inquired if we were ready to order, I mentioned my shellfish allergy and asked if the shrimp could be removed from the pasta and replaced with extra chicken, to which she agreed without issue. My husband attempted to exchange his sweet tea for a Sprite, finding it not sweet enough, but she walked away mid-conversation. I interjected, asking for her attention, as she retorted she begin to say we weren't her only priority she has other customers besides us, and she does not have the time for this. I restrained myself and requested another waiter to summon the manager. I relayed our experience to the manager, who acknowledged her busyness but offered no excuse and asked what I wished him to do. I requested a waiter who could afford our time. The new waiter was phenomenal, completely altering the atmosphere with her was outstanding service. As our meals arrived, my husband jokingly offered to taste my dish first to ensure my safety, given the previous waiter's attitude. I had already taken a bite when the manager rushed over, urgently warning me not to eat it upon realizing my shellfish allergy stating the base that was used contained clam chowder. At that point, my tongue began to swell, and my throat felt immediately clogged. My husband started to panic, asking if I had my EpiPen. Since I had recently changed purses, I did not have it. Fortunately, another couple dining with us had one, and I was able to receive an emergency dose. I am extremely upset with the level of customer service we received; feeling unwanted and burdensome is unacceptable. The waiter's poor attitude and lack of customer service was life-threatening to me. I have nothing positive to say about this establishment. It seems intentional, and I should never be silenced about terrible customer service out of fear of receiving something harmful. This was our first visit to this restaurant, and we will not be returning. I can't help but wonder if the customer service would have been different had they known I am a physician.