The Cheesecake FactoryReviews of thecheesecakefactory.com

I was @ the Sawgrass Mills location Friday evening celebrating my sister's birthday. And I was fine until my food that I ordered first somehow didn't come until 11:45 pm...... What the hell and all I was offered was an apology and not from the manager.

Purchased a whole carrot cake at CF Tacoma store on Jan. 19, 2025. It's not cheap. We've purchased plenty of whole carrot cakes from the CF before. CF said the only cake left was the one on didplay. I asked, is the cake fresh or has it been on display for a while. CF assured us it was still fresh. We had a large party the next day, and everyone said the carrot cake tasted dried out and like it had sat out at room temprature for a while. It was so bad we were forced to throw the entire cake away as no body could eat it including my spouse and I who typically love CF carrot cake. It ruined our party and CF lost more than just two customers that day.

Tuscan chicken from skinny menu overdone and impossible to eat , $25 later.

It was very nice but I really think that this organisation have messed up a bit because they take on too many reservations. It took an hour to get our seats but this wasn’t all their fault because some little sodds took our seats but the staff were so nice they got it sorted but come on the cheese cake factory do better just don’t bite off more than you can chew.

The Cheesecake factory,Aventura Mall, Florida I am writing to express my disappointment with the service my family and I experienced during our recent visit to your restaurant. We were looking forward to enjoying a nice meal together, but unfortunately, the staff completely forgot to serve my youngest daughter’s meal. I havde to remind dem. They had to ask again what she had ordered.By the time her food arrived others food was cold and the atmosphere at our table had turned sour. This oversight and delay significantly affected our experience. Frustrated and dissatisfied, we left the restaurant early without finishing our meal. I hope you can understand how disappointing this was for us, especially as we were expecting a pleasant dining experience. I ask you to review what happened and ensure that such issues are addressed to improve the service in the future. Kind regards, Aslani Berner from Denmark

We had a 12:15 reservation for brunch yesterday at the Ross Park Mall location. Two of our party of three did not receive the correct meal. We waited and waited and waited and were finally brought a horrible version of a benedict that we have had there several times. Why are they not capable of immediately correcting their mistakes? The young lady manager just continued to infuriate us. We have never been so disappointed in a restaurant before. They never explained why they were unable to bring what we ordered. So sad!!!!

The food and assistance for the disabled. Their flatbread pizza's are delicious but the cappuccino isn't good. Their bread and butter are delicious but save room for lunch. They're restrooms are,spotless.

Visited the cheesecake factory in Dubai I feel the food is very over rated. Had to wait around 40 minutes for the food was hot when arrived to the table but would not go back again.