The Cheesecake FactoryReviews of thecheesecakefactory.com

On the 26th, we had a birthday dinner at the cheesecake factory, there were seven of us. Just wanted to call Matt our server”Shawn m” Was excellent couldn’t have asked for better service or friendlier. Just think you should be acknowledged Excellent food great experience thanks. Lois

Dogs don’t belong in a restaurant! It was not a service dog and not well trained as it barked at customers and pulled excessively on leash. To top that off we got ignored by the wait staff after we were finally seated in a not busy restaurant. Even worse when we arrived back to our room I called the manager and got belittled for not complaining to him in person but he also passed us several times just sitting at a table waiting to be greeted by anyone. Will definitely think twice before returning to that establishment.

Went to the Galeria Mall Cheesecake restaurant this afternoon. Used to love this place but lately the food seems sub par. Ordered my usual and the dish was too salty and the chicken was clearly boiled and had no flavor. I've tried other dishes at other Cheesecake Factory restaurants and they all seem like there's no care in making the food anymore. What happened? Please go back to the way you used to care about how the customer felt after eating your food. Most of us would like that.

I was at cheesecake factory on Ventura blvd today to purchase a cheesecake and came across with a employee who was more interested to be a cashier than a helpful employee ,I chose at first a strawberry cake but thought what if I get different slices of cheesecake?cause I didn’t bring my glasses with me I asked her to name the 🍰,but apparently she wasn’t into helping her customers,I realized that pieces were more expensive so I went back to hole cake around that time another employee nameMegan was passing by and she overheard that I couldn’t see and needed help she approached me kindly and names all the cheesecake slices for me (I even tipped her for that) now I hear the original rude Alexis is talking about me with other employees I was shocked on her behavior,I told her that her custumer service style is minus zero and she had a nerve to tell me that at she will refuse to sell me a cheesecake??????she either had a issue with European people or she forgot her meds,spoke to area manager later that day named Coco she was lovely and promised that she will bring correction with the rude employee …,

Thank you Kyla my server from CCF in JC. It was my graduation day, I went out with family, she was so kind and attentive. Her vibes were welcoming. Thank you again, a night to always remember.

I went with 3 other guests to The Cheesecake Factory because my mom was in town from Florida and we had a bad experience with an unpleasant manager by the name of Mary on 6-11-2024 around 8 pm this day. I had a 10% coupon off to use for my order that I asked Mary the manager about and she refused to let me use the coupon. I will never return to this restaurant chain and will tell others about this experience we had as well.

I ordered the Godiva chocolate cheese cake, and I am very disappointed. I paid over $40 for a chunk of frozen mud, and it didn't taste good at all. It tasted old.

Had Sunday breakfast where we ordered an omelette to share. It came with the choice of a side of potatoes OR freshly sliced tomatoes. We asked for the potatoes as the free side but my wife then asked if she could also have some fresh sliced tomatoes. The waiter only said yes and departed. At the meal’s end, he brought the bill and I paid for it not really looking at the bill and we left. At home I looked at the bill and there was a $4.95 charge for the potatoes and no charge for the tomatoes. I looked at the menu to see if they had tomatoes listed as a side dish but they didn’t. The waiter, without telling us, decided to charge us for the potatoes and to use the tomato request as being the omelet free side dish. I then wrote an email to the restaurant about the absurdity of it all. A few days later a CCF employee (non manager) called me about what had transpired and her only question was, “did we expect to receive the tomatoes at no charge?” My response was that we expected to get the potatoes with our omelette at no charge and if there was going to be a charge for tomatoes, that the waiter should have told us there would be a charge and what the charge would be, which never happened. She just kept repeating her original question and the conversation devolved into absurdity. We have been diners at CCF since they first opened their doors in Washington DC decades ago and have never had this experience. We are happy to pay for things when we are told there would be a charge, but when we aren’t told there’d be a charge, we don’t think it’s our responsibility to ASSUME there will be a charge through some machination that the waiter takes upon themselves to use to charge us using some inane ridiculous thought methodology.