The Cheesecake FactoryReviews of thecheesecakefactory.com

I waited 30 min for 2 appetizers thst arrived COLD! Very disappointing .

The only complaint I have, is that they advertised if you spent 50 or more you get a FREE slice of cheesecake OR ANY LAYER CAKE. When I requested the Tirimisu Cake, I was told it didn't cover that. This is the 2nd time this has happened. If you are not going to offer the layer cake, please take it out of the advertisement.

Cheesecake Factory in Miami Beach, Lincoln road. The food was decent, but the waiting time... we were seated at the bar assured that the service wil be faster there. I had to follow up several times to check on the order, finally it was served, after 40 minutes. Really? The manager only gave an apology saying that the kitchen was backed up..Hire more staff!

I ordered a waffle and breakfast potatoes for curbside delivery from Cheesecake Factory Bayshore. Upon arrival, I was so excited and hungry I couldn’t wait until I made it home. Initially, I tried the breakfast potatoes which were greasy and cold. Hoping I would have better luck with the waffles, (as I had them in the past from another Cheesecake location and they were delicious) Well, that was not the case. The waffles were mushy and cold! When I called in and spoke with the store manager Kevin he informed I could not get a refund nor could I return the waffles and potatoes. He was extremely disrespectful and had a lack of customer service skill. He did however, tell me my only option was to heat the waffles and potatoes up and eat them! Are you serious? I was shocked that Cheesecake Factory Bayshore would have someone running their store with such a lack of empathy and human relation skills. Disappointed customer!

Couple bad experiences: 1. The latest is a horrible experience with curbside. When I arrived, all the to-go spots were taken. All the handicapped were taken too (I can't walk far). I couldn't even illegally park on the curb because people where there too. So I called and asked if someone could just meet me by the front door, they said they would transfer me to to-go. I waited almost 30 minutes on hold. Finally, spots opened up and I was able to park. I walk in and the bakery/to-go isn't even that busy. They hand me my bag that wasn't even sitting under a warmer. I told them what happened and I asked if my food was ice cold. They hand me the bag and say "sorry". In the car, I looked at the ticket and it was prepared almost 30 minutes prior to my scheduled arrival time and was sitting out for almost one hour - the food had sour cream on it. I didn't it eat - it could have killed me. 2. Back in Dec., they had a promotion where you would receive a reward for a free slice with any purchase. I had lunch there, made sure to give them my reward number but never received a slice. Same thing happened a year ago. I wrote an email - no response. Once is a mistake, two times with no response from customer service is fraud. I'm not sure what's happening. Maybe they are taking the Disney route and not caring about customers because they think they have plenty. I won't be going back.

The Cheesecake Factory at the Summit needs to have a hostess at the door and direct people to where they need to go as well as add an outdoor window with awning for to go orders and to buy cheesecake only. The chaos and confusion was ridiculous. The wait time was ridiculous and watching people get seated that came in way after us was very frustrating.

I had a curbside pickup today and had an overall bad experience, other than the food which was good as expected. The instructions for curbside pickup read as follows. “When you arrive, please wait in our parking lot. We will text you when your order is ready & will bring it out to you.” There was no clearly marked spot to park when arriving so i chose to simply stop at the curb outside of the restaurant, out of the roadway of course. I then waited nearly 15 minutes past my pickup time before going inside to retrieve my order. I was told that I’m “supposed to call because we don’t have any cameras outside to see who’s there.” I don’t blame this employee but i am very frustrated with whoever trained them. As someone with severe anxiety, this was a very exhausting experience for me. If you’re looking to order food from The Cheesecake Factory, do not go to the Thousand Oaks, CA location. Or at least don’t use their poor curbside pickup system.

Great food and awesome deserts I recommend this place if you like to Dine out