The Cheesecake FactoryReviews of thecheesecakefactory.com

HORRIBLE!!!! Our server had an attitude from the very beginning. She took our cocktail order but we had a 7 year old who ordered a Coke. It took some time for our cocktails and in the mean time, she did not bring the Coke to the child. When she brought the cocktails,we reminded her about the Coke. She did not apologize for forgetting it. When she brought the Coke,she sat it at the end of table,with no straw and walked away. We had to ask another server for a straw. We asked about the bread. She said there was none ready.Our appetizers came, and when she brought the entrees,we asked again about the bread-attitude was shown about us asking. We also told her we had no forks. She returned with PLASTIC FORKS! She had them in her hand,handing them to me with no explanation. I said, "Why are you giving us plastic forks"? She said the regular forks had water spots on them. It was an expensive meal($292 dollars) that we were eating with plastic forks! At the end, we waited an extremely long time for her to pick up our credit card.It was so long that 1/2 of our party couldn't wait any longer for us to pay the bill,so they left. It was a very disappointing birthday celebration for one of our guests!

The food was tasty. Great. The portions were tiny and expensive. We split a hamburger in half, the fries were in a little cup . It would have been the perfect size for 5 year olds !!! I ordered a drink it was a glass packed full of ice 🧊 3 sips and it was almost gone ($20) My wife asked for a champagne 🍾 split. They brought out a opened Moët -MINI bottle About half the size of a split (!!) for $24 So now we’re up to $65 to share a burger with an insulting amount of fries . She wants to leave a 20% tip. Fine . Every time we go out to lunch it’s $80 for a unsatisfying meal. I’m sure the corporate people are very satisfied. PLEASE 🙏 Lord , don’t let my wife drag me into another Cheesecake Factory-EVER AGAIN. ROBBERY.😣😔

My wife ordered a Santa Fe Salad, it took 35 min to come, then when it came there was no chicken, waiter was very apologetic and then the salad came back a second time with what looked like was rotisserie chicken and it was ice cold. Aidan was awesome. The female manager advise Aidan that she was not gonna take the item off the check after my wife asked for it to be take off a d said she can have a free piece of cheesecake. Aidan ended up getting another manager to get it taken care of. Neither manager came to speak with her at any point before she left. Very unprofessional and unacceptable treatment at the Chandler Mall location in Az.

THE FOOD WAS DELICIOUS. RESTROOMS WERE CLEAN.

Yesterday was my husband’s birthday, and we chose Cheesecake Factory because we loved our previous experiences there. The hostess said it would be about a 20-30 minute wait, took our phone number, and said she would call us when our table was ready. After we waited over an hour with no call or text, we stood in line again and said we have been waiting over an hour. We asked the hostess if she had called us and she said yes, but quickly said, “I think I wrote down the wrong number.” She repeated our number, and said she had the incorrect last digit, then laughed and turned away. Another hostess seated us, and I asked her if they do anything special for birthdays. She said, “yes, please let your server know.” Our server greeted us. We asked for bread and he brought us some. We ordered and waited for over another hour for our dinner. We asked our server for more bread as we were starving, and he said the restaurant “ran out of bread” but said “you guys were lucky to get the first order.” We asked our server if our food was ready as we had ordered over an hour ago. He quickly delivered our food and said, “ask and you shall receive.” By the time we received our food, we only had about 30 minutes left on our parking meter, so we quickly ate our meals, which were delicious. After dinner, I asked our server for my husband’s complimentary birthday cake - we ordered the Linda’s Chocolate Cake with lots of whipped cream, my husband’s favorite. Our server said the restaurant ran out of whipped cream, but we could come back tomorrow. I knew we would be busy and the restaurant would be busy as it was the 4th of July so I asked for a takeout box for our leftovers and for the cake to go, as we sadly did not have time to enjoy it in the restaurant. Our server brought our leftovers and the cake in two takeout containers in a paper bag. When I received the bill, I saw that our server had charged us for the cake. I reminded him that it was my husband’s birthday, and he said we need to give him our rewards number for him to remove the charge. My husband and I gave our phone numbers and our server said we did not have rewards on either of our accounts. Our server asked my husband when his birthday was, and my husband said, “today” and offered to show his license. Our server said, “I don’t need to see your license, I need to see the email.” My husband found his rewards email and showed our server, but he said we did not have the correct email. He said “If you can find the correct email, I’ll see what I can do.” We needed to leave to get to our car and couldn’t provide what our server was requesting, so he took back our takeout bag, took the cake out of the bag, then told my husband and said, “Happy Birthday.” I was horrified that so many things had gone wrong and we were treated so poorly the entire night, and my husband’s birthday celebration at Cheesecake Factory was so incredibly disappointing.

We waited over 30 minutes for 2 sandwiches with fries. The manager then attempted to tell my family our order had only been in the kitchen for 10 minutes when we had already been waiting for 30 minutes.

We visited The Cheesecake Factory in Nashville and I was very disappointed. I’ve eaten at a CCF 10 years ago and loved it, but I can say the food quality has gone way down hill. My chicken carbonara pasta was way too salty and the chicken had no flavor and was rubbery. My friend ordered the Bang Bang Shrimp and it was nothing at all like what it should be. Where it is usually spicy, this was very sweet, just like sweet and sour shrimp. The rice had peas and carrots also. I even asked the waitress if she was sure he got Bang Bang Shrimp and she was like ‘oh yes, that’s it’. I was extremely disappointed.

Worst Mother’s Day ever!!! Phoenix/Peoria AZ location. Parties larger than 10 are automatically put on the patio. When I had called the week before NEVER was this told to me. On the weekend it was 103F and windy which means the misting system didn’t give us any cooling. I would not have chosen this restaurant if I had been told the seating policy. It took over 3 hours to have a meal and I didn’t get mine at all. When my order had arrived it was as cold as if it had been refrigerated. I was told my order would be made fresh. I told the server to box it up since everyone else was done eating. What I ended up with was horrible. Nothing was re-made. I discovered this when I got home. Lesson learned, Cheesecake Factory not equipped to handle the Mother’s Day. At the end I didn’t get to eat, sat for over 3 hours, and was too hot from it being 103 degrees!