Jason G.
Had a subscription auto-renew
Had a subscription auto-renew, cancelled within hours of being charged. Was basically told to F-Off there are no refunds, oh and we raised the rate too. Complete scam and I will NEVER buy this again.
Go beyond the box score with quality, in-depth local and national sports coverage from an all-star team of writers. The Athletic is a subscription-based media publisher of smarter sports coverage for die-hard fans. With coverage in most major professio...
The Athletic HQ (theathletic.com) has 262 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Media & Information · San Francisco, California
Excellent
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Media & Information · El Dorado Hills, California
Excellent
262 approved reviews, newest moderated first
Jason G.
Had a subscription auto-renew, cancelled within hours of being charged. Was basically told to F-Off there are no refunds, oh and we raised the rate too. Complete scam and I will NEVER buy this again.
Matthew E.
Will scam you out of £60 if you sign up to their free trial.
STEPHEN M.
In the same boat been charged £59.99 when the price I was quoted was £9.99 totally disgusting business practice!!
JONATHAN
Super sketchy - signed up for a "free trial" - and there is no actual way to cancel. There is no cancel option and the "manage subscription" link doesn't do anything. They also have no refunds if you don't cancel in time... which you can't do. Stay away! Never thought I'd have to warn anyone away from a free trial...
Matthew James C.
I’m not gunna write anything else that hasn’t already been said below. Rip off merchants
Andre B.
Their inane no refunds policy and lack of renewal warnings are scummy and deplorable, but their customer service is worse. I cancelled my auto-renewal midway through my subscription. When I checked my account a few days before the end of the term, the system said I was going to be billed again! Luckily and for some reason I was never charged, however upon emailing them multiple times about why their site said it was going to fraudulently bill me, I received a bunch of useless auto-generated responses. No number to call or chat options, either. Most pathetically, when their site and app give you errors, they tell you to email a support address — even though said address is “not actively monitored” according to its auto-replies. What?!?! How can it possibly be this bad? Your typical small business with 5 employees has more sophisticated customer service than this company propped up by hundreds of millions of venture capital funding. It’s bewildering and infuriating in equal measure. Avoid at all costs.
RB
Wow, I didn't even expect a page for them but I can see everyone has had the same issue that I have... Took a free trial to read one article, then cancelled afterwards. Found today that they have taken over £50 from me for an annual subscription without any notification or forewarning. I've lodged a dispute with my Credit Card provider and emailed them directly but no response. Very dodgy operating processes by the looks of things
Mac
Did the free trial... wasn't impressed in the slightest. The big problem for me was the bs they constantly tried to fool me with when attempting to cancel the free trial before forking over 70+ dollars. Five times they gave a big red box (after starting the cancellation process) that would renew the subscription when the "continue cancellation" was very small underneath that bid red box. I felt like I was taking a test trying to navigate their bs to actually cancel my subscription.