The Athletic HQReviews of theathletic.com

Appalling customer service. I cancelled my account - through their website in June 2020, yet they continue to charge me £7.99 a month. I have been complaining through their support function for two months, and just get inane responses that completely fail to take on board what I said. For example, the first few emails repeatedly told me to cancel my subscription through the website - despite each of my emails clearly saying this was not possible, as their website would not allow me to (the cancellation option was greyed out - presumably because I had cancelled several months earlier). Now they have switched to telling me I need to cancel through an Apple subscription - even though I have told them I did not subscribe through Apple. Basically, I am unable to stop them taking £7.99 a month from me. It is a shame they behave this way, as the content on their website is actually very good.

As others have said, accepted a 30-day guest pass from my mate - cancelled auto-renew, yet they still took £59.99 with no warning whatsoever... most apps give a 7-day courtesy email to warn you they'll be taking a payment. Customer service doesn't exist and is just automated emails. Would not recommend in the slightest. Don't know how they get away with it to be honest. Have reported to Apple and blocked them with my bank, cause I genuinely don't know if they'll tae another payment next year or not. Managing the subscription from your phone is impossible. Utter rubbish.

Please read below Rating below one star (-)* How I was double charged for the same year renewal System let sign up for lower discounted rate per month total of $27.00 & change then later charged me $72.00 & change for the same renewal Talked with the customer service/email response was oh well no level of wanting to correct the mistake or work with me as a renewal customer See below Haley Thanks for your Reply Why did the system let me purchase at the discounted rate within a 5 to 10 min time span vs the full price For renewal?? And not reject my lower price price purchase ?? Then you are saying i now paid 97$ Some odd dollars for a year . Due to the mis read in your system for processing If you can not refund me the 72.00 fee I will not be a customer any longer of your periodical And will give feedback to that short coming in your system and let existing & future customer Beware of charging & billing weaknesses in your system and as well no customer support for understanding something out of my control And no attempt to correct the mistake Your tech support area should be alert to this and customer care be understanding more in the customer’s Perspective Take care and thanks for your time Mark Voorhees

Deeply unethical billing practices. Content was good but I unsubscribed on principal after they jacked up prices to £4,99 / month having sold it as £1 / month. I only realised after a couple of months. Im sure they said the £1/month was for life at the time I signed up but can’t find where it was. I can’t support an organisation that behaves like that and will take great pleasure in telling anyone who will listen to avoid them like the plague!

Auto-renewed with no prior warning. Was charged £59.99 for another years subscription. I received no notification email that this was going to happen. Contacted their support was basically told NO REFUNDS lol. Despicable company. AVOID.

Good articles and so on, a bit expensive but hey.

Terrible site, DO NOT SIGN UP.

DO NOT ACCEPT SUBSCRIPTION OFFER. They literally make it impossible to unsubscribe. You have to 1. remember how you subscribed (there are multiple options apparently) and 2. remember what method of payment you used and 3. download their app, if you haven't already and 4. get lucky that their system recognizes you. It's absurd. I've never seen anything like it.