The Athletic HQReviews of theathletic.com

Same thing that other customers are reporting. My rate went from the $1/month rate to $9.99/month and then without zero notification they billed me $71.99 for a whole year. After a few emails letting them know that I'd be disputing the charge with my credit card company they are finally issuing a refund, so 2 stars instead of 1 star, but still, what a blatant money grab. I actually noticed the charge when I went into to upgrade my subscription to the include the New York Times, but screw that now. Sad, really, I like their sports coverage and I wanted to support the The New York Times in these times. But no way am I supporting an organization that does that. Principles matter. Do better.

Wish I'd come here before being duped into a cheap subscription which then autorenewed at 500% original price, with no warning. Custmer "service" then simply state it's their policy not to refund. Update. After complaining here and through PayPal they ended up giving a full refund, so changed from 1 star to 2

The exact same experience as everyone else on here. £59.99 taken without warning and the lack of transparency and the misleading nature of the 'free trial' was frankly disgusting, especially from such a highly regarded journalistic source. Despite them making it nigh on impossible to chat to to CS, do not give up! I messaged them on Twitter and sent numerous emails using the form with different headings on each. Hailey got back to me and was really lovely to be fair to her and has actioned a refund, just waiting to see whether it reaches my bank account currently...so I am slightly conflicted as once I had made contact with CS, the issue was resolved immediately and plesantly.

Its obvious that based on the BBB complaints that I am not the only customer of The Athletic that was automatically invoiced for an entire year at almost double the rate of previous years. Though I signed up for aut0-renewal, I believe that the price change should be stated and should give the customer a right to cancel since they changed the terms. I cancelled my account and then was advised by customer service that the annual cost is not refundable. That is not right and I will not return and will pull back all the orders I gave as gifts. Lets hope someone at The Athletic changes there policy or the BBB gets involved!

No editing skills whatsoever. They charge you $60 a year for a glorified online news paper in which you can get the EXACT SAME INSIGHTS on twitter and reddit if you follow the right people. I canceled my sub the day before my free trial ran out, they charged me $60 anyway, or at least tried to, before I went to my bank and flagged it as fraudulent. They emailed me the day after I went to the bank looking for my $ before I told them to go s*** in a hat. Luckily the charge was still pending so I was able to get it back before they stole it. Stay away from these money grabbing slugs.