Theater Seat StoreReviews of theaterseatstore.com

There has been a lot of problems with the customer service end of this transaction. Starting with poor communication about delivery times and status - to resolving damage issues once the furniture actually arrived. I am still trying to get the damage issue resolved one month after delivery. As for the furniture itself, it is nice quality for the price. The particular model I bought is not quite what I expected. The foot rest and back are shorter than I would have liked, and it's difficult to get the back to fully recline and stay back. Overall, I think I would have been able to find something similar in quality and price locally and not have had to go through all the frustration with the customer service. I would not recommend this store to my friends because of my experience to date.

I was going out of my mind trying to find the right theater seating for my new home theater. I was planning to have a surprise party for my lovely wife and last minute, the store I ordered the seating from said they would not be able to deliver on time. I went online and found Theaterseatstore.com. They saved my life! They were able to send me to the recliners I wanted and the party went off without a hitch

Ordered these seats in November, they arrived late January. Long time to wait after having paid for it up front.

Was not happy with customer service. Item ordered to be delivered in 4-6 weeks and told an email would notify me the week of delivery. After 6 weeks passed, I called customer service and was told that it was scheduled for delivery and would arrive by Dec. 6th. When the item was not delivered by Dec. 6th I called customer service back and was told due to weather in Texas shipments were delayed and the item would be shipped and delivered by Dec. 21st. Item was not delivered as told and I called back on Dec. 23rd and was told item would not be shipped until about mid-January. At this point I was fed up with the run around and told customer service that I would like to cancel the order as I was not happy with my choice to purchase theatre seating from them. I was told by the customer service rep that they do not make promises of delivery dates and insinuated that I was incorrect and making up my claim of two unkept promises of delivery. Fortunately I printed each screen conversation of my contacts with customer service showing the statements they made for delivery. After they checked their records of my order they acknowledged my frustration and stated that they understood why I was unhappy with my experience. Ironically it came down to me requesting to cancel the order to get the seating shipped. I was notified on Dec. 26th that it was to be delivered on Saturday, January 4th. Overall, not a pleasant experience.

I am a picky interior designer and was hesitant to order them because I haven't used this company before. I defiantly will in the future! The quality is fantastic, value was great and the delivery was excellent!

Very nice quality; however I hoped I'd fit in the chair, but being a tall man -6'8"- I didn't feel comfortable. Anyway, my wife got a great present and lives it!

I purchased 2 rows of 4 Home Meridian theater chairs and am quite satisfied with the both the quality and the experience with Theaterseatstore.com. Such a large purchase over the Internet sight unseen was a challenge for me, as returning such a shipment would be difficult at best. But the absence of local stores with home theater seating in stock made it necessary to go the online route. The Home Meridian seats are just as the sales person described, and the white glove installation was a pleasant experience. If you are considering these seats, be aware that the backs are high, which is what I wanted and makes them quite comfortable for big and small bodies. However, if your theater has multiple rows of seats and is not elevated at least 2 steps per level, the view of the screen can be blocked when the seats in front are in the full upright position. These seats are quite wide as well, providing a great experience as long as you have the room width and don't need more seats in each row, which may be possible with a smaller style seat. Also worth noting is that each chair has 2 power cords as the LED's lighting for the control and cup holders is on it's own supply cord, so you will most likely need power strips to accommodate the many cords. It seems like a simple design change would allow a single cord per chair as well as daisy chaining the row into a single cord, but this is only a minor inconvenience. The only thing I would seriously like to see on these seats, other than a massage option, is the ability to dim or disable the blue LED lights on the controls, as they are distracting in a dark theater. I would be quite comfortable purchasing additional Home Meridian seats from this company and recommending them to others.

Our brand new furniture looks great! However, one chair is missing a spring, so it does not recline properly, which is disappointing. I will be calling the company about this.