Theater Seat StoreReviews of theaterseatstore.com

Working with Chersie was a pleasure. She immediately took care of an issue with our order, and we are very satisfied with the service she provided.

Cherise Cambel is an awesome person to deal with. She was very professional and did a great job.

I will say the overall experience with the company has not been outstanding, but the customer service I have received from Cherise has been great. Ship times were long, 50% of my order was wrong or damaged. It has been over a month and I still do not have my completed in stock order. Cherise has been giving me good updates and trying to expedite the process and I appreciate that, but the remainder of the experience has been less than expected.

Delivery personnel were courteous and on time.

Great communication

Your Product was very shall we say unsatisfactory.It toke me awhile to get everyone to understand my problem. Cherise came to my rescue and solved my problem. I just hope the factory will support her like she has supported me. Thank you Cherise.

Cherise did a fantastic job analyzing the issue with my chaise lounge where the back was not working properly. She has helped by getting a replacement ordered which proves that they are true to their warranty. Out theater seats are fantastic and they are our home for sports viewing. We love them! Ray P.

Cherise was very helpful with 2 issues we had. The first was trying to get hold of a human at the carriers office to check on our delivery status. The carrier called on !/31 and wanted to deliver on 1/2. They were to call back later on 1/31 and confirm the delivery time but I did not get the call, so I tried calling them several times. Since it was the holiday I thought we would wait and see if they called on the 2nd to confirm. I ended up calling carrier on Friday the 2nd in the afternoon to see if the delivery was still on. The phone system is terrible, does not work properly and still no human to talk to, So I thought we would just have to wait till Monday the 5th. Monday and still no call from the carrier and still no answer when I try calling, very frustrating. Once we called and shared the problem with Cherise at the Theater Seat Store I got an email from the carrier in less than an hour, our furniture was then scheduled for delivery the next day. Then there was a problem on Tuesday and did not get the furniture till Wednesday the 7th. Was very happy to finally get our new furniture. The second issue was with the "White Glove" service we paid for but did not receive from the carrier. The people the carrier used for delivery barely found our house, we watched them drive by twice. They didn't realize they were to bring the furniture inside let alone set it all up. The older gentleman used a box cutter to cut the plastic, I thought he was going to cut the leather many times. The woman tried putting the backs on but didn't get them locked in, my husband had to do it for all the seats. He tried showing her but she kept insisting they were locked in, he just waited for them to go get another piece of furniture and would lock it in when they were out of the room. By their apparent lack of knowledge of what they were doing we did not want them touching the electronics or even trying to clip all the pieces together. By the way they were grabbing and using the leather as handles we were not confident in their ability to clip all pieces down as needed. Cherise was very helpful and made things right for us. She is an asset to the Furniture Seat Store and I am especially thankful for all the help she has given us. Now that all is said and done I love our 2 sofas and accessory tables, the quality is excellent, the sofas are comfortable and look BEAUTIFUL in our family room.