Theater Seat StoreReviews of theaterseatstore.com

Provided guidance on how to troubleshoot and is sending the part that is required. Appreciate all the effort.

Representative went above and beyond to help me get parts and provided clear instructions to install a new control box.

She was very helpful, professional Called when she said.

Orderd couched about a month ago. It first was easy. You recieve an email and confirming the info for shipping. Everything was good there. The issue is the shipping. Got an email on shipping and tracked on an app. Tracked it all the way here. Then the nightmare. The app Arrival date was Mon 23 - Fri 27. A lot worse than phone or cable companies. So, the 27th called in and they wanted to set up delivery. I asked why didn't they contact me 3 days ago when they recieved it. They said they do contact the customer. OK, they can deliever next week and not I'm not going to be able to recieve the couches because I'm shipping out. So I had to send everything back. Customer service had no problem taking it all back. A good thing. But no couch.

My experience was amazing Had a issue with one of my chairs and Charise Was amazing she made the replacement process seem less and hassle free

The remote on one of the 4 Solace heat & massage chairs stopped working. With Cherise's guidance, we were able to troubleshoot and resolve the issue. Otherwise, the heat and massage would have been out of service for the time required to schedule and dispatch a technician. Thank you Cherise!

This is the first time I have needed to reach out to the Theater Seat Store concerning our five chairs. Cherise was so pleasant and helpful in diagnosing and finding the correct repair part I needed. I couldn’t be more pleased with the service she provided and look forward to receiving the new part needed to repair our seat. Thank you to Cherise and Theater Seat!!

Catastrophic Structural Failure on Vega LHR – after Four years of use! ​"I am writing this review to document a serious mechanical failure of my Vega LHR theater recliner The metal scissor bracket—the core steel component that lifts and supports the leg rest on my Vega LHR—has literally snapped in half. When you invest in a premium chair like the Vega LHR,Max you expect the steel frame to be its most durable feature. ​The Response: I’m writing this follow-up to share a huge win regarding my Octane Vega LHR Max recliner. I had a broken mechanism that made the chair inoperable, but the team at Octane Seating really stepped up to help me get the parts and the fix I needed. ​Now that it’s back in action, I’m reminded all over again how great and incredibly comfortable these seats are. A massive thank you to John the coordinator for Octane seating. His help was the key to getting this repair organized and sorted out. It’s rare to find such high-quality furniture backed by a team that actually helps you out when a part fails. If you want comfort and a team that stands by their product, this is the seating place. ​With regards, ​Rob"