Theater Seat StoreReviews of theaterseatstore.com

We had something break on the console part of the couch. The warranty department was very easy to work with. They sent out a new piece within a week and the problem was solved.

Great seats

We decided on a home theater and wanted to take advantage of the labor day sales. I called many stores around the US and found this store to be very competitive. It is an expensive purchase and Francisco and Anastasia were easy to reach. Francisco went out of his way to be available and did not make me feel stupid for asking many basic questions. After the sale I was reassured by Shara in the post sale department that she was going to write a note to the drivers who assemble the unit, an explanation how to remove the riser ( its 4 bolts) so the 4 piece sectional can fit thru the door. She said she is working the delivery day and made a note to call to be sure it was delivered without problem. I have not received the product and will update once I do but the customer service matched the price. They are priced the same as their competitors and the installer of my video system suggested them. I chose them actually because the riser could be removed. A similar store near my home actually has the same unit but the riser cannot be removed. It would not fit thru the door ( need 32 inches). If you look at the similar stores with similar names the products are very similar and the prices are as well so it boils down to customer service. So far they get an A+

I spent quite a lot of time researching theater seats, and after careful consideration we went with the Octane seats. Theater seat store made the entire process extremely easy from start to delivery. The seats a high quality and extremely comfortable. Well worth the purchase price. the only thing I would like to see is an oversized recliner to be able to snuggle with the wife while watching a movie. If you are on the fence I highly recommend The Theater Seat Store.

Excellent customer service especially from Sarah and a few more employees. There were several issues with the first delivery company they used and a few damaged items with the next delivery, but Theatre Seat store responded within lightning speed very professional everything they said they would do, they did. If you purchased through them I highly recommend you ask for Pilot Shipping Company. (If in Miami) the 2 men they sent over were very helpful and courteous. Definitely “the white glove” service.

Nick was so consistent and responsive to all of our questions and concerns when we received our theatre seating. I highly recommend working with him. We absolutely love our new seating for the entire family. The expresso Italian leather is beautiful and the seats with the trays make for a true theatre experience. Now my hustand finally has a comfortable seat for football games and movies! Thank you Theater Seat Store for providing a quality and beautful product!

Thank you Monica Zill for your prompt response when I contacted you to inform you about two obvious flaws on the back of my Theater Seat. You requested a description as well as pictures of the flaws and in a few days a replacement back arrived safely at my door. Your customer service skills are exemplary in every way and your attention to my concerns was above and beyond my expectations!

Purchased the 4 seat curved recliners in black… Fantastic! Very high quality, and priced great . The company was very responsive to my questions and someone always picked up the phone and answered my questions. A few items didn’t arrive with the original delivery and they took care of the problem immediately…no hassles Would definitely buy from them again. Shara Jennet with customer service was great.