Theater Seat StoreReviews of theaterseatstore.com

I ordered the Octane Azure LHR loveseat with itialian top grain leather in espresso on December 26th. It was estimated to be delivered by January 15th. It arrived today January 5th, 10 days early. The unit came very well packaged. Was very easy to assemble and looks very well built. Everything workes perfectly. Cant find any flaws in the finish or hardware. Super quiet operation. Here is where the opinion starts to get serious! This is "the most comfortable recliner I have ever sat in". The leather is so supple, and the cushioning is very firm yet soft. The coils support my 300lbs very well. I do not sink into the seat as with most furniture of this type. I am getting old so getting out of a chair that sinks in much is very difficult for someone with arthritis like me to get back out of. This chair is very firm and easy to get up out of. It is very heavy. This is because the frame is very robust and the motorized parts are heavy steel. I could not be happier with the Octane seating or the Theater Seat Store. Time will tell about the durability but I think it will last a lifetime.

Just got our loveseat and it looks great and works great. We love it!

Website is very easy to navigate. Order showed up on time. Quality products ,well-made.

Always hesitant to order without seeing, but I was definitely not disappointed with the quality. Customer service was top notch. There was a glitch in the matrix when my order was in transit as a transportation contract ended, but Sarah pulled out all the stops to investigate, locate, and arrange for a flawless delivery (seriously, they were early, in and gone with not a scrap of refuse). I'm loving the comfort and quality. I like that the control buttons are on the inside of the chair and not on the top of the chair arm. With my old unit, it was too easy to accidentally hit the buttons, and occasionally, the cats would activate them. Getting lots of compliments on this set, and have now ordered the trays.

I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it. I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks. I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails. My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.

I received my seats and they were just as described. Not only that, they are absolutely perfect! We had them custom made and the Theater Seat Store did not miss even one requirement. WE ABSOLUTELY LOVE LOVE LOVE IT!!!

Nick from sales was great to work with since this is the first time I built a theater room. He did not try to oversell and was very patient with lot's of questions that I had. After the seats arrived, there were a couple of issues with two (2) of the seats (very minor defect). Sarah from customer service was excellent and I was impressed how quickly she corresponded with me and provided me with replacements. As for the seats, we bought the Octane and they are really nice seats, great price. And I don't think it is common to get such great no hassle support.

Originally intended to purchase a set of SeatCraft off of Amazon... but after reading reviews changed our minds and sought another manufacturer and came across "The Theater Seat Store". Called to make sure the problems associated with SeatCraft purchases weren't the same with this company and they were not. First concern was shipping where other companies did shipping would only dump it at the curb side of the home and say "Later Dud", and if the warrantee was more than a year for construction, motors, and leather quality. Our salesman Tom listened to all our concerns, pointed out the differences between the construction, leather quality, motor mechanism in comparison to their competitors. Stated their leather was not the cheap Chinese quality, and that the motors were Swiss made and not Chinese as well, their extended warrantee was for five years, not one, add would include even damage that could occur by our mistake. We had several other questions that came up after we initally called Tom and had time to disguss amoungst ourselves about our selection. Tom gave us his direct phone number which we called three more times, and each time he answered or called us back immediately. We gave Tom the sale, and he followed up with calls and eMails after the sale to us until we received our chairs. We paid for white glove service and that is exactly what. we received. Delivery was prompt within 6 days of payment, they shipping company contacted us right a way lined up day and time, delivery driver contacted us 30 minutes before arrival and within the specified time slot promised. They took the chairs out of the packaging and crating, brought it in our home, assembled it, and then took all the shipping waste with them. Kind, courteous, prompt, clean and respectful. Just what we expected. I would highly recommend purchasing through The Theater Seat Store without and reservations.