Theater Seat StoreReviews of theaterseatstore.com

After a frustrating experience with a battery that I could not make work, to use on a recliner , I finally was connected to Cherise Sambel, who did her best to help me on line to make sure that it was not "operator error", but finally sent me a replacement which immediately worked and solved my issue. Thank you Cherise!

I recently had the pleasure of working with Cherise Sambel, while ordering two theater seat sectionals, and the experience was nothing short of outstanding. From the very beginning, Cherise demonstrated excellent product knowledge and took the time to carefully answer all of my questions. She guided me through the different options, explained the features in detail, and made sure I felt confident in my choices. Her professionalism and friendly attitude turned what could have been a stressful purchase into an enjoyable one. What truly stood out was Cherise’s dedication to customer satisfaction. She kept me updated throughout the ordering process, ensured that delivery timelines were clear, and followed up periodically. It’s rare these days to find someone who genuinely cares about both the product and the customer’s experience, but Cherise went above and beyond. I couldn’t be happier with the service I received and would highly recommend working with her to anyone shopping for quality furniture.

Cherise was great! Once she was on the case, she made sure to reach out promptly whenever there was a question so we could resolve it same day. Thanks!

Cherise went absolutely above and beyond to make sure everything was handled perfectly. She not only listened to exactly what I wanted but also took the extra steps to make sure every detail was done the right way. Her professionalism, attention to detail, and genuine care really stood out. It’s rare to find someone who not only meets expectations but exceeds them in every way. Thanks to Cherise, the entire process was smooth, stress-free, and done exactly the way I envisioned. I couldn’t be happier with the experience and highly recommend her to anyone who wants things done right the first time. Hugs!

Courteous and kind in troubleshooting process. Nice product overall.

Placing my order was easy with the staff in the store. My room wasn’t quite ready as expected, but Cherise stayed in contact with me the whole time.

Carla was responsive and helpful throughout the process of ordering our replacement wand for our seats. The replacement wand arrived in perfect condition and works great. A pleasant experience all around!

Respectful, responsive, and anticipated my needs. Outstanding customer service from Cherise Sambel.