THEIR A SCAM. Scott called speaking like they’re moving our stuff, and turns out they are a broker.
They sent another trash moving company, that made made it look like they filled the whole truck. The people that moved our items were not professional movers, they were 2 random guys, they didn’t bring our couch in, broke some
Items because they kept dropping them, broke light fixtures in house, stole a gold chain. DO NOT USE THEM, im going on every review I can, I even ordered post cards to mail out in Texas to not use these people. They deserve to go out of business.
Response from Movers & PackersNov 6, 2023
Loulou,
I sincerely regret any dissatisfaction you may have experienced regarding the charges, but it is imperative for us to charge based on the space occupied within the truck, as per our established policy. Upon thorough examination of the images depicting the measured items you supplied, it is evident that the charged space accurately corresponds to the dimensions of the items in question.
Regarding the accusations of theft that you have raised, I want to emphasize that we view such allegations with utmost gravity. Prior to your review, there were no recorded instances of you reporting any potential theft. We take these concerns seriously, and in order to address the issue comprehensively, we are in the process of reaching out to the Adams to share your statement with them for further clarification and resolution. Thank you for bringing this matter to our attention, and rest assured that we are actively investigating to ensure a satisfactory resolution.
CR
Crys
DO NOT WASTE YOUR TIME!
This is a broker company, not a moving company. They do no due diligence on the companies they broker you out to and will not take responsibility for any issues you have with the carrier. My move was from TX to SC. I don't have enough space to write all the issues I had with this move so this is only a summary!
• Upon my search for movers, I received a call from Scott, who was misleading to say the least. The notion that he would be a part of the process from the time of booking until items are delivered is the furthest thing from the truth. Once my initial deposit was received, I spoke with him only once (t3 days prior to my move), despite phone calls and emails sent. I am not sure why they ask you for a pickup date and delivery date when the company they broker you out to will remind you that they have 21 days from the date of pick-up to deliver your items.
• I would also suggest obtaining a copy of every document signed at the time signed. If it is not saved, the link will no longer be available once items are picked up.
• I am very interested in speaking to those who received 5-star service to confirm if those persons have verified services. If you go to mymovingreviews.com site, they have a disclosure that states non-genuine reviews for this business was originated from the same IP address or computer.
Be sure to understand and read the contract in detail.
Do not plan your moving details based upon when the driver is supposed to pick up and deliver because it will not be accurate. Both pickup and delivery was late and did not arrive on the scheduled day. It took me 3 weeks of frustration after delivery to get reimbursed for a tv that was initially lost then damaged. 3 Brothers will argue that they are just the broker, but this is not how they sell the service to you. The customer service manager is unprofessional and will try to argue some points but won't recognize the fact that the salesman Scott misled me and did not return my calls or emails. I have never dealt with such a business and would not recommend them to move a doghouse!
Response from Movers & PackersNov 6, 2023
During the booking process, we transparently disclose our role as a broker and our collaboration with a network of specific carriers. We sincerely regret any inconvenience you may have experienced due to your initial pickup date falling outside the first day of your designated window. Regrettably, despite the diligent efforts of our carriers, occasional reliance on the second day of the window is necessary.
We request a two-day pickup window at the time of booking to accommodate situations where the carrier may not be able to schedule your pickup on the originally selected first day. In your case, your pickup was successfully completed on September 2nd, and our records indicate that the items were in transit for delivery the subsequent week.
It is important to note that the estimated 21 business days for delivery represents a worst-case scenario, a precautionary measure to account for potential delays caused by various factors, including adverse weather conditions or unforeseen logistical challenges. We regret that we cannot provide precise delivery dates due to the myriad of variables that can lead to delays in the moving process.
Our carriers dedicate their utmost efforts to expedite deliveries, but, regrettably, external factors such as inclement weather or mechanical issues can sometimes impede their progress. If you require a copy of the original estimate, please do not hesitate to contact our customer service team, who will be more than happy to furnish you with another copy.
In the event of damage claims, we kindly advise you to initiate the process through the carrier's insurance, as they are the entities directly responsible for the handling and transportation of your goods.
JM
Jose Mario F.
3 Brothers Moving & Storage or 3 liars & thieves.
Imagine a place where liars and thieves meet to plan what the next scams will be like. Well, this is a simple morning in this company. If you value your money and mental health, stay away from this rat's nest.
After reading their response to my post I need to edit so here goes: Imagine a place where liars (I said the correct number of items) and thieves (Two bags didn't arrive and they blame others instead of trying to resolve) meet to plan what the next scams will be like. Well, this is a simple morning in this company. If you value your money and mental health, stay away from this rat's nest.
Response from Movers & PackersOct 4, 2023
I apologize for any dissatisfaction you may have experienced with the services provided by 3 Brothers Moving & Storage and the local carrier. Upon a thorough review of the documentation associated with your move, it has come to our attention that there was an increase in the number of items on-site compared to what was initially disclosed during the booking process. Specifically, there were 40 pieces at the time of pickup, whereas the initial disclosure indicated 23 pieces.
It's important to understand that the cost of the move is directly tied to the total space occupied by the items being transported. Accurate estimates rely heavily on receiving comprehensive and precise information regarding the items to be moved. When there is a discrepancy in the number of items, it can result in an adjustment to the pricing.
Furthermore, I note that a claim has been filed for a missing suitcase. I want to assure you that this matter will be handled directly through the carrier's insurance, as they were responsible for the handling and transportation of your items. They will thoroughly investigate and address any claims to ensure a satisfactory resolution.
We appreciate your feedback, and if you have any additional concerns or questions, please do not hesitate to contact us. We are committed to resolving any issues and improving our services.
AC
Alanna C.
SCAM!!!!!!
SCAM! Do not use! Held my stuff hostage unless I paid more money, did not provide me actual movers so me and the truck driver had to unload my stuff. Left half my things in the hallway when they picked it up and were about to drive off and didn't tell me they didn't finish loading. Management was rude and beyond unhelpful. WORST MOVING EXPERIENCE OF MY LIFE! LUKE THOMAS and JOE in particular were the worst. They lied, refused to answer phone calls, completly ghosted after contract was signed. DON'T DO BUSINESS WITH THESE PEOPLE, YOU WILL REGRET!!!
Response from Movers & PackersOct 1, 2023
Alanna,
Your Household Goods had been picked up by the local crew on 4/12, and it is noted that your items where delivered on 4/22. I apologize for the confusion onsite about the elevator fee being assessed at the time of delivery but we are under the impression that was taken care of and you took possession of your goods that day, but this does. The driver was not holding your items hostage as per the contract payment, for the agreed upon amount on the Bill of Lading, must be paid in full at the time of delivery before offloading will commence. Furthermore we had not been notfied that you had to assist in any of the physical movement of the goods, if we had been notified at the time we would have been able to assist but seeing as though it is now 5 month after the fact any attempts would make no difference in what occured. According to the notes on the file the only things that where not loaded where items that you had directed the crew to not load. Please feel free to reach out to Customer Service Directly to discuss this matter as it has been a considerable amount of time since the pickup but we are more than willing to attempt to help fix the situation to the best of our ability.
JI
Jennah I.
If you want to pay triple then hire this group
They said they would be able to load my home- they said they would charge under uhaul pods; same space. Charged me over 3k… on pickup charged extra and left over half my home (costing me 4k to get the rest). Knowing I had disabilities they manipulated- I mentioned this many times the numbers didn’t seem to match- gave them a 10x10x10 average they gave me about 450 cubic feet . When I tried to have this corrected they just wanted to add more and more. Refused to listen to their tapes, refused to fix the situation. Their management is beyond abusive (to the point my ex got quite upset / and seriously he has never been a man to stick up for me so that says something. They said they handled the whole move / NO THEY DONT! I even questioned this when I was told they were as scan but it was too late for me! Sent a whole different moving company (that I did not call directly and hire myself for a reason). I was told “pay them and use it or lose the 1300 dollar deposit) - this is 3 months of my paychecks as I’m disabled… can’t afford to lose it. On pickup I was charged more; and on drop off now (it’s the day before and I’m getting calls asking for 509 more now- it’s Saturday and the bank I have is out of state how can I get that now? They don’t take cash or debit / only wire and l/or cashiers checks- not a wire on delivery either so only a cashiers check ) That company has charged about 1/4 more on top if what I was quoted!! and I STILL DON’T EVEN HAVE MY STUFF!!
Extremely unprofessional staff. Refuse to let you talk to the management. Refuse to correct the issues. Just refuse to follow though with their words and promises…
I will tell everyone I care about to NOT use these people - they are basically a “ legal “ scam artist.
So, I guess if you wanna pay triple hire them - but that’s about it - crappy service, crappy everything -
Maybe eventually I’ll get my belongings - once I find another 600 dollars or so and unload it myself -
if you have had the same experience you should report to the BBB so they stop lying, manipulating and hurting people -
Response from Movers & PackersOct 1, 2023
I hope this message finds you well. I appreciate your feedback and the opportunity to address your concerns regarding the additional $150 charge incurred during the pickup of your pool table. I would like to provide detailed clarification to ensure transparency and address your queries.
The supplementary fee was applied due to the specialized nature of moving a pool table, a circumstance clearly disclosed during the booking process. Upon reviewing the available information, your remaining balance after the deposit stood at $2114. At the time of pickup, the move cost was adjusted to $2264 to accommodate the aforementioned fee, bringing your total move cost to $3324, given your initial deposit of $1060.
I want to acknowledge that we had extended an offer to assist in covering part of the additional fee. Regrettably, we have not yet received a response from you regarding this offer. Our records indicate no other dollar amounts beyond what has been communicated in our correspondence.
Forms of payment are thoroughly explained during the booking process and documented in your estimate to ensure clear communication. Additionally, with respect to the space reservation, our records indicate multiple attempts by our Customer Service and Quality Assurance teams to have you review your inventory. Quality Assurance checks, conducted 3-4 days before the loading date, are imperative to maintain an accurate and updated inventory, as changes can occur between the booking and pickup dates.
Furthermore, after the initial deposit, our payment structure involves two subsequent payments: 50% of your balance is due at pickup, and the remaining 50% is due upon delivery.
Given the discrepancies between your review and our records, I will be directing our Customer Service team to reach out to you directly. We are committed to resolving any outstanding concerns you may have and ensuring your satisfaction with our services.
MH
Maddie H.
HORRIFIC Service and Manipulation - Must Read
When I say this was the worst customer service and moving experience of my life, I mean that in every capacity. I recently moved from Minnesota to NYC and did not have a lot of notice. I had called around to several moving companies to see if anyone would be able to move me on short notice. When I spoke with Kevin at 3 Brothers Moving, he assured me over and over that they would successfully move me by the necessary date. About two weeks later, the day before my belongings were to be delivered to my new address, I called 3 Brothers to double check that everything was in order to be delivered the next day. The man I spoke with told me that not only would it not be delivered the next day, it had not even left Minnesota and they had 30 days to deliver it at a window of their convenience. I was lied to and manipulated over the phone so that they could get a sale. When I spoke with customer service and explained the promises Kevin had made me, they acted as though I was crazy and making it up. Once my things were finally delivered weeks later, the man who moved my things to my new apartment broke my $1100 dining table. It is understandable that things break in a move. He told me I could file a claim with the company to get a replacement. They also lost my $200 desk chair. So that day, I filed a claim to replace both the dining table and the chair. Having over $1300 in product loss and damage, not including the cost for moving, was disappointing but I assumed there would be a resolution. The claim took over a month to come back to me and 3 Brothers decided to offer me an insulting $75 compensation. I lost over a thousand dollars in items because of their negligence and I could not even replace one item lost with what they were willing to give me. It felt as though this was their finale to spit in my face after months of horrific service and manipulation.
Response from Movers & PackersOct 3, 2023
Thank you for bringing your concerns to our attention, and we appreciate the opportunity to address them in a comprehensive manner.
Regarding the delivery timeline, our carriers adhere to a standard delivery time unless an expedited delivery is pre-arranged and paid for before the pickup process commences. It's important to note that as the intermediary coordinating the move, we provide estimates on delivery timelines. The carriers, who directly handle your goods, can only provide a more accurate timeframe once the pickup has occurred and the process is underway. While carriers have a maximum of 30 business days for delivery, our experience shows that most deliveries within your specified timeframe are completed within 7-14 business days. We acknowledge that your delivery was made around the 10-day mark.
We understand the value of your items, and we emphasize that we cannot guarantee delivery times due to the numerous variables that can lead to delays, as stated in the estimate you received. Despite the carriers' best efforts to expedite deliveries, the complexities of logistics can impact the timeframe significantly.
In terms of cargo insurance, it is explained in our documentation that unless additional insurance is purchased, all loads are subject to the carrier's standard coverage of 60 cents per pound per article. We recommend considering additional insurance options to provide comprehensive coverage for your belongings during transit.
Lastly, I want to clarify our role in compensation for damages. 3 Brothers Moving & Storage does not control the compensation offered for damages; this responsibility lies with the carrier's insurance. They handle and safeguard your goods during transit.
We appreciate your understanding of these aspects, and if you have any further questions or concerns, please do not hesitate to reach out.
TA
Tarun
Do not move with this company!
This company will quote you one price and then charge you another price! I basically had to pay an additional $1700 or they would not deliver my furniture. My furniture was not delivered until three weeks later although I was told it would be delivered on a specific date. My furniture was damaged and they never even assembled my bed. This was the worst moving experience ever for me. Do not move with this company!
LI
Linda
Misleading
This company took my deposit, promised that the quote is as per detailed cubic footage given and everything will go smoothly. Moving from LA - NY, I spoke to many companies and entrusted Nicholas Moretti. When I received my Bill of Lading, I noticed the moving company assigned to my job was Cheetah movers. I looked them up and did not like the reviews. I asked the office to switch movers and they promised they would try. I presume this was not actioned upon. On the day, Cheetah Movers show up and as per the reviews said, the same thing happened to me. From a 10 x 5 storage unit, the movers decided I possessed double the unit size (how is that physically possible?). I tried to call the office and could not get in touch with anyone for hours, so naturally I sent the movers away as I was not prepared to pay double for items that did not exist.
I requested my deposit back as I was mislead, but Jessica advised "as per contract" I "cancelled the service", so I would not be given my deposit back. Misleading and fraudulent to either under quote (which the broker did not as I had a reputable company move my things for the same price and quote) or allow a fraudulent subcontractor to move their clients and demand more money. Either way, if you want to pay for moving what you physically possess and not pay a fraudulent company, I would strongly advise to not go with 3 Brothers Moving & Storage.
UPDATE: In response to 3 brothers reply.
I note that I was quoted for 380 cubic feet NOT 300 and if this is what you are seeing on your system, I would argue that it has been tampered with. I have the paper work.
I was assured by Nick that even if it was over up to 50cf, he would not charge me as my items were given to exact DIMENSIONAL size so as to not incur large errors. THIS IS MISLEADING to assure customers and under quote. I could care less which drivers came as long as they were honest and careful. I asked for another company due to noticing this scenario occurring on their review sight. Fine you couldn’t find one in the time and I was ok with that as long as it went to what I had signed for. IT DID NOT!
The drivers were NOT giving me a worse case scenario they were outright saying I had 500+ cf and I had to pay upfront for it. THIS IS NOT PHYSICALLY possible with the items I had or in a 10 x 5 x 5 storage unit at barely 55% full. Why do you take the drivers word for it and not your customers then punish me for it?
3 Brothers were not available to advise me on what to do as they promised they would be (I still have the text messages of such promises) so I had no option but to turn the service away as what I had signed for was NOT being adhered to.
Also - my move ended up being moved at 340cf by another company. Thus, this is all lies and I should be entitled to my deposit back given what I had contracted into and what was physically present was not moved. 3 brothers were not contactable by driver or me for over 2+ hours. What were we to do - stand around and argue over the sizing that I knew they were just trying to extort me into paying more money for stuff I did not have? Where were you to support and advise? There should be compensation in merely this stage. Should I have used their service I would have had to have paid double plus more along the way apparently as the drivers were telling me. Do 3 brothers prefer I do this instead of turning the service away I knew were being dishonest? This may suggest you are both working under the same strategies and not to the benefit of the customer to say the least.
Surely I should be entitled to my deposit back. Given the same scenario occurring on the daily here by so many customers, your reply is to save face publicly without truly caring what you are putting your customers through and the financial and emotional damage you are causing by your misleading business etiquette. You would compensate and make things right if you were not just trying to financially gain without executing what you promise = SCAM
Response from Movers & PackersOct 2, 2023
Linda,
I would like to express my sincere apologies for any confusion regarding the possibility of additional charges during the pickup process. I appreciate your understanding and would like to provide you with a comprehensive explanation of the situation.
Upon reviewing the details provided to us, your original estimate was based on an estimated volume of 300 cubic feet, which represents our minimum requirement for any move. It is important to note that a standard 10x5 storage unit can accommodate approximately 400 cubic feet of items. To ensure transparency and compliance with regulations, our drivers are mandated to provide a worst-case scenario estimate before loading the truck. This precautionary measure acts as a safeguard, ensuring that customers are not overcharged once the loading process commences, especially when dealing with storage units.
I want to emphasize that, in the event the actual space used after loading is completed is less than the initially estimated volume, the charges will be adjusted accordingly, in accordance with the Department of Transportation regulations. Our estimates, as provided by 3 Brothers Moving & Storage, are based on standard-sized furniture unless specified otherwise. Discrepancies can arise during pickup if items are larger than standard or not accurately described, affecting the reserved space.
Regarding your request for a new crew for your move, I regret to inform you that despite our best efforts, we were unable to secure an alternative crew for the dates you had requested. As our crew attempted to initiate the move as agreed, the deposit made is nonrefundable, as clearly explained in the estimate you received and signed.
Once again, I apologize for any inconvenience this situation may have caused. Please feel free to contact us if you have any further questions or concerns. We value your business and are committed to ensuring your moving experience is as smooth as possible.
