Bethany F.
Bait and Switch Con - Moving Broker - Don't Use
Moving is already stressful – this is my word of caution to others to not exacerbate that by working with an unprofessional, dishonest business like 3 Brothers Moving & Storage. I did a long-distance move from east Texas to west Texas and priced both private trucks and van line services. I was warned that the lead time to receive your items with a van line service could be longer than comfortable (up to 21 days). Due to this, it was one of the questions I specifically asked when obtaining quotes. I was told by at 3BMS MULTIPLE times that our delay would only be 1 to 2 days. The day of pick up we were met with many surprises. 1. This was the first time it was disclosed that 3BMS operates as a broker and subbed out our job to a local moving company. We were asked by the subcontractor to sign a new quote with T&C’s on the spot. 2. The team lead informed us that our cubic square footage had been grossly underestimated which essentially doubled the quote. This was despite carefully inventorying our large assets. We were very transparent with the sqft of our home and that we needed 3 Brothers guidance on estimated boxes. It’s my opinion they intentionally undercut to make their quote more competitive. 3. That we should expect 5 to 10 business days for our items to be delivered. I reached out to 3BMS sales rep, Anthony Delvecchio, multiple times seeking to understand the disparity of delivery time. I never received an acknowledgement or response from him. This is the height of unprofessionalism and only assured my assumption that he was intentionally deceitful. Several items were damaged, boxes smashed, wood furniture destroyed. Each sub is pointing fingers at the other as the party responsible (different business delivered and picked up neither was 3BM employees. Lesson learned is to utilize one of the local guys. We wasted $1,875 for 3BM to broker a deal we could have made ourselves. Due to what seems to be 3BMS’s intentional misguidance, we spent the same amount as we would have for a specific team/truck to drive straight through to our new home. Updated as of 10/4/23: Thanks for taking the time to respond, but unfortunately there were several items stated that simply aren't true. 1. It was not disclosed 3BM was a broker. 2. When I asked your 3BM representative, Anthony D., what was the maximum lead time to receive my items the response was 1 to 2 days not the 30 days max you stated (intentionally responding with info that is not factual also known as a lie). 3. I fully understood taking more CUFT on a truck would have a higher fee. That's why I communicated I need the 'experts' at 3BM to provide guidance on the boxes. As my review stated, it was my opinion that 3BM intentionally undercut for competitive pricing. It's clear in the response that 3BM has no intention on rectifying any wrongs and is only wanting to defend unprofessional, dishonest actions. This is substantiated by reading the other reviews that cite the same complaints.
Response from Movers & PackersOct 3, 2023
3 Brothers Moving & Storage, our utmost priority is to ensure a smooth and stress-free moving experience for our customers. We recognize the inherent challenges that come with the moving process, and we strive to alleviate these stressors to the best of our ability. It is important to note that 3 Brothers operates as a broker, as clearly disclosed during the booking process. Upon booking your move, you receive a Bill of Lading, which provides detailed information about the local carrier responsible for completing your move. We work exclusively with carriers with whom we have established longstanding relationships, ensuring the highest standard of service. I want to address the discrepancy in inventory items. Upon reviewing the paperwork, it was noted that approximately 105 items were added to the inventory, leading to additional charges at the time of pickup. Any increase in the scope of work naturally incurs additional costs, as is standard with service providers. While we understand that this unexpected expense may add to the challenges of your move, we cannot request carriers to handle additional items without appropriate compensation. Regarding delivery timelines, carriers are contractually allowed up to 30 business days for delivery. While we provide estimated delivery time frames, guaranteeing specific dates is challenging due to the numerous variables involved in the logistics of a move. Expedited delivery is available at an additional fee for customers seeking faster service. I do acknowledge that delivery took approximately a week due to the specific nature of the delivery area. We kindly request that customers, once a move is booked and the deposit is paid, engage directly with our Customer Service Department. Booking agents are primarily responsible for assisting customers in the initial stages of setting up their move. We genuinely value your business, and your satisfaction is our priority. If you have any further questions or concerns, please feel free to contact our Customer Service Department.