Movers & PackersReviews of the3movingbrothers.com

There is nothing good I can say about this company other than they are a bunch of crooks in my opinion. They hounded me for the business to move from Portland to NC. They gave me a great deal, polite and professional. But when it came to moving day, they were nowhere to be found. They not only sold my job to another company, but that company sold my job to another company. Each company had no idea what the other company agreed upon. Each company asking for more money with different terms and 3 brothers never answered my calls. I was very emotional, it was a huge move for me, by myself. I believe this is what some would call Bait and switch. The 4th Vendor - showed up on my sister’s doorstep in an unmarked truck (which was fine) at 5:30 pm in a 55 + community. They were told that they could not deliver to this community in the evening. All they had to do is put my belongings into my sister’s garage. I'm so glad it’s over.

DO NOT USE 3 BROTHERS MOVING! They are a middle man and they cost out your job to a random company - usually those carriers that have the WORST EVER reviews. Main issues being: Zero communication as to where our things were Trucks 'breaking down' and having no idea when they will be 'fixed' - this is more than likely a LIE because I'm sure they lost our stuff at some point. When we reached out after receiving our stuff (a month later) about the overcharge when our items were picked up (to the tune of an ADDITIONAL $800) and they said, go talk to the van line. Zero help. I had to call constantly to get any info and even then, it was only when I actually reached someone on the line that I got some info - which was usually - we don't know anything so reach out to the carrier (Transvan Lines) yourself and figure it out. Save yourself the headache and find a reputable company. Edit: 3 Brothers tried to refute this review on 1/23/2024 and I confirmed with Trustpilot the order info.

DO NOT TRUST THIS MOVING COMPANY. I hired them for my cross country move. They asked for a $800 deposit through ACH. I paid them the deposit and then proceeded to call them 3 days in a row to ensure that they received my deposit. They assured me all three days that they did. Movers came & then I found out that it wasn't the $2200 the sales rep Kevin told me it was going to be. Instead it was $4,798. They make you pay 50% on pick up and 50% on delivery. I tried to pay in full and they would not let me. Then the day my stuff is suppose to be delivered, I get a TEXT message, not a phone call a text message saying that they never received my deposit & won't deliver my belongings until I pay them $800 plus the remaining deliver amount. When I called them they said it must of been an issue with my bank so I called my bank to see what the problem was. My bank stated that there was no reason they shouldn't of been able to get the money as the funds were there and that it was an error on Three Brother's accounting end. When I called Three Brother's they said to send them a picture of a paper check for the amount or I wouldn't have my stuff. I asked to speak to a manager and was told that there was no manager on site. I called again the next day and they said oh we can hold your stuff in storage for "free" but you'll have to pay a re delivery fee of $700. That's on top of the $800 on top of the remaining $2,000 that has to be paid once delivered. When I asked for a manager the CSR Melissa informed me that there was no manager onsite, she wouldn't give me the corporate number, her managers name nothing at all. She stated she didn't know any numbers to any departments and there was no manager at all anywhere. This company will lie to you and then hold your belongings for ransom. This situation was entirely 100% Three Brother's Moving Co fault & they didn't even offer an apology for their utter incompetence. UPDATE: I was finally able to speak to a manager Sara Norcia, who was the rudest most unprofessional person I have ever come across.Not only did she threaten me with non delivery of my belongings she stated she was going to block me from communicating with them. I paid my deposit AGAIN and was suppose to get a 48 hour notice prior to delivery, instead I received a text message the night before stating my delivery would be there the next day. When I asked the carrier why I wasn't given the the 48 hour notice, the carrier informed me they had told 3 brothers when it would be delivered and 3 brothers never informed me. They have made the whole experience a true nightmare. I also found out that they have done this to many, many people. They will lie to you to get a sale and then proceeded to hold your belongings for ransom and rip you off every which way they can. I have contacted my attorney who has advised me that they have broken several laws. If you have been screwed over by them, I suggest you contact your attorneys as well.

This is the worst company ever. There are many lawsuits against this company because they are a scam. The “manager” got my phone call and promised me that his wife died a few years ago, he felt bad I had a stroke and ensured me my move wouldn’t cost more than 2k total, including packing, shipping, unloading and materials. The day of the move after they collected $900, another company shows up. I’m already gone out of state, then I cannot get ahold of this company, but the other company says all of that was a lie we need more money but only another 1900 total for it all. I agree but am now hesitant. I agree to write a check, but said I will not agree to cash it until they arrive with my stuff. Weeks go by, they cannot tell me where my stuff is let alone when I’ll get it. Then out of the blue they call me and say we won’t deliever your stuff until you pay us another 2k. Meanwhile they cashed my check and used another banks back of check to deposit my check. This time they want cash or cashier check. They show up, stuff damaged, stole 3500 between both companies now but says they will not unload it without the 2k cashier check in their hand. I had no choice but pay them because all my stuff was right there in a truck outside my house after weeks of never knowing I would see my stuff. I filed a complaint with my bank, both attorney generals, yelp and many people reached out saying the same thing happened to them. They are all a scam and have many reviews of doing this same thing to every single costumer. DO NOT USE this company. One day they will go down for doing this to so many people because many of them hired lawyers to get their money back for scamming them out of thousands of dollars.

BEWARE...BAIT AND SWITCH! I have no idea how they have a 5-star rating. 1. 3 Brothers did not do the move, they contracted with another moving company - they did not disclose that information. During the reservation, they told me that "their employees" were drug tested and background checks completed. However, their employees did not show up for the move. 2. We did a comprehensive video walk-through when booking of all the items that would be moved and the price was set, to include items in a storage unit. However, when the "movers" arrived they told me that I had too much and that I would have to pay an additional $2,200 on the spot. 3. On the day of pick-up, the movers were scheduled to arrive between 8 am and 10 am - but did not arrive until 12:30 pm and never contacted us that they would be late. This caused a huge amount of stress; I had two friends with me so we could clean the apartment after the move so we sat for five hours waiting on the movers. On the day of delivery, they set the time frame for delivery between 7 am and 9 am but did not arrive until after 10:30 am. 4. The movers refused to pack the dresser mirrors or TV without additional cost - all packing was covered in the contract. We removed the mirrors from the dressers and packed them ourselves - but I didn't get money back for that. We put the TV in my car, they were contracted to move it, but I did not get reimbursed for that.

Choose anyone else. I was contacted by Joseph G. He’s an excellent salesperson, truly the shadiest in the business! He told me that the company had a truck in my state and they would not be brokering out my particular move, he told me my contract was binding and the price would not be exceeded, that the movers would be bringing only my shipment, would be coming straight to my state and would take 3-5 business days to arrive. When I addressed the numerous terrible reviews, he brushed them under the rug, blaming customer negligence. That should have been the ultimate red flag, but with a binding contract (he put in the price, amount of items to be moved, included that the movers were not to have access to my belongings during transit, and the estimated arrival date) I figured I was relatively safe. Day of the move, a group of random guys in an unmarked truck arrived, and up charged me by $1000. I told Joe we would have between 20-30 large boxes, he let me know he could not choose the size and write that we had 40 boxes just in case, and I was up charged regardless. When I called the customer service department to try and cancel, the person that answered just laughed, told me the was no way I would get my $1000 deposit back, and hung up on me. The movers elected to repackage some of our items, after complimenting how thorough we were in packing our belongings, coincidentally these were the only things broken. They then left without explaining when the move would arrive or any other details, despite my asking. I called the movers for an update after 10 days, and was told my belongings were sitting in a storage unit, while they waited on a truck. After this call, the movers blocked my number so I had no one to get in touch with. My belongings showed up after three weeks, the driver came in an eighteen wheel semi truck, and threatened to charge up another $1000 because he couldn’t turn around his semi truck. We were forced to Zelle multiple different companies including 1st Start Movers, Dependable Moving, and Adam’s moving and Storage. They only had one mover there to help (who was wonderful, our best interaction throughout the experience), and when he finished doing everything by himself, the driver came upstairs to complain about his tip (after sitting in the truck watching the mover break his back by himself). Both of our tv’s were broken, everything in the box the movers packaged is destroyed, several high value items are missing, and because the movers operated under four different “sister companies” no one will return my calls or my money. Do yourself a favor, rent a u-haul and do it yourself, or search for a local moving company. Do not hire these Florida based scammers.

Do not use. Scam. As others have said, I received a quote (based on cubic feet, which apparently is illegal), and paid a deposit by e-check which was described as refundable in 72 hours. They did not mention they are a broker. I then received a bill of lading with fine print indicating they would subcontract the job to a mover with horrible reviews under state investigation. I notified in writing I wanted to cancel within the 72 hours and got a message they would “send the refund to accounting!” Never responded to another message. Stole my deposit. Hope this avoids someone else experiencing the same fraud.

I was given a very attractive price for a move and the gentleman I spoke to was friendly and appeared to give me a good deal. The red flag came when I was asked to give them a $2000 deposit, and digitally sign an e-check. At the time, I was in a narrow window to get a moving company hired. So I signed, but then got nervous, did a bit more research and found out that they are a broker, not a moving company. Plus, serendipitously, got a call from our realtor saying an issue had arisen with the sale of our home and we would need to put things on hold for awhile. So I called right back and spoke with Nick, I think. He called into question the fact that i was lying about the house sale not going through and that because of the reviews I had read, that was the reason I cancelled. He was snarky and rude. I said I just wanted to cancel and he assured me the e-check I just signed would not be cashed. I called my bank to alert them to the issue and to stop payment on the check. All was well for two weeks, then I got an email from Sarah in the same company saying I needed to sign the bill of lading, and I responded that we had put our move on hold, and would no longer need their services. Yesterday I checked my back account, and the e-check has indeed been signed and cashed. So am working with my bank, who will report them, as I will do too, with BBB and the Florida state attorney general's office. STAY AWAY FROM 3 BROTHERS! Scammers, liars, cheats. Update: The reply from 3brothers is yet another LIE! There has been NO refund to my bank account from them as of this date December 23, 2023. 😡 MY bank kindly refunded money to my account based on 3brothers fraudulent activity, but nothing from 3brothers to rectify their unscrupulous and dishonest methods. My review stands. There needs to be a refund from 3Brothers to my account so I can refund the bank. 3Brothers still has $2000 that doesn’t belong to them😡