As we mentioned in our replies to your previous review, there were a large number of items that you indicated were not included in your move. When arranging your move with 3 Brothers Moving & Storage, you stated that any additional items would be loaded into a trailer. The inventory list you requested the crew take increased from 140 pieces to over 300 when the movers arrived. Unfortunately we have attempted to rectify this situation with you in several different ways and each time you did not wish to accept. We have exhausted all available options to satisfy you and have been turned down each time. As such, we regret to inform you that we are unable to offer any further solutions. We thank you for understanding and apologize for any inconvenience this has caused. If you choose to accept the refund we have previously offered, please contact customer service directly.
LA
Leigh Anne E.
Avoid this company at all costs!!…
I am very disappointed in 3 Brothers Moving. It seems like there was miscommunication every step of the way. We were underquoted for the price of our move. What we thought was going to be $3200 turned into $4700! It seems they subcontracted each step of the move. The movers who showed up worked for a different company than 3 Brothers. They were 7 hours late, and they were rushing to get done so they could get to the warehouse to store our stuff. They left behind important items that we luckily saw and were able to take with us. The delivery is an absolute joke. After they loaded up all of our stuff, they confirmed our first available day for delivery and THEN told us that they actually have 2 week window after that day to deliver the items. They told us an amount to expect to pay the driver upon delivery. They told us it was cash only. So…we prepared for that and had the cash ready. So the day FINALLY arrives for us to get our stuff. The driver calls and says he can’t get into our apartment complex because he is in an 18 wheeler and we will have to pay $500 extra for him to deliver our items from the street. So basically our stuff was held hostage if I didn’t pay him. I went no got the extra cash and paid him and then he decided he could probably get his semi into the parking lot. He parked in a large open space by our building but refused to give me my $500 back because it was still a “long walk” to the door. I asked to speak to someone else about this and he called a lady who told me that the $500 was for his time because he is “just a driver” and it takes a long time to unload all of this stuff by himself. They would not refund me and said that the money is because he will deliver all items and assemble etc and he deserves to be paid for his time. Well he didn’t assemble ANYTHING. He was on the phone chatting with someone the whole time that he was bringing in our items. We had to assemble all of the furniture that the movers took apart. Several of our items that the movers packed were damaged, but he made us sign the form that we received all of our items before he unloaded anything. I will never use this business again and I will caution all others against it as well. I have never been so displeased with a service. Do NOT use this company!
Response from Movers & PackersJun 27, 2023
Leigh Anne,
I apologize that you were less than satisfied with your move, and apologize for the delay in responding. After receiving your complaint we had requested the paperwork and information regarding your move from the carrier to investigate the situation. I do wish you had called us during the pickup or informed us that there was additional charges at the time of service. The inventory sheets from the time of pickup indicates that there was several items not on the inventory you provided us. The information you had provided us was 78 pieces and according to the paperwork from the driver they loaded 110 items. We completely understand that it is not possible to remember every single item that is going to be moved. Our estimates are based upon the volume of the items. Your final charges are based upon the final inventory and the volume of what is loaded. The paperwork indicates that there was an additional 32 items adding an additional 100 cubic feet of volume. As with any estimate for services if the final scope of work is larger or smaller than what is originally agreed upon the final price will be adjusted to reflect so. As for the additional fees at the time of delivery, as per the contract, if they do not have access for a 18 wheeler or they need to carry the items from the truck over 75 feet to the home there will be additional charges assessed. Based upon information provided from the driver there was more than 75 feet from the door the the truck. If they had to park the semi on the main road and not the parking lot near the building google maps has it listed as 50 ft just to the building, not counting to any distance between the front of the building to the apartment door. As of this morning the carrier is actively reaching out to the carrier to get you reimbursement for the funds as they believe this was excessive for a long carry fee as well. The carrier stated that they have reached out to you and informed you of the status of this as well. Please feel free to reach out to customer service if you need any further information.
TS
terisa S.
Worst moving brokerage.
3 brothers will be very active and tell you all these lies before getting your business. Once they sign a contract and you pay their brokerage fees, they will never reply back. When the actual movers come on the scheduled date, there are many discrepancies and you will end up paying double the price. 3 brothers will not even bother replying to you when you call to ask why there are additional charges because the movers contract and 3 brothers contract looks significantly different. Highly recommend NOT to go with this scammer of a company. There are way much better and honest brokerage/ movers out there.
Response from Movers & PackersJun 14, 2023
Terisa,
It is explained during the booking process that if the crew is unable to get the 18-wheeler near the drop-off location they will need to use a shuttle. The shuttle services and fees are explained on your estimate. I apologize if you were under the impression that this service would not be needed at the time of delivery. Unfortunately due to the layout of the neighborhood, it does look as though it is not 18-wheeler accessible. After reviewing the paperwork signed at pickup the only other difference was due to a few items being slightly larger than what was initially estimated, a additional 50 cubic feet was charged. I am unsure who you were trying to reach as all the calls I can locate were answered or returned during office hours, and emails were replied to in a timely manner. I apologize if you feel that the response time was lacking and will ensure to pass along the feedback to the customer service team.
MS
Michael S B.
These guys were nice enough
These guys were nice enough - they are just brokers.
They underquoted by 50% it happens.
They had a russian truck-driver that used google interpretation to communicate. Even that is ok.
I had items lost - they have no ability to help.
They just put it all on the carrier.
MB
Maggie B.
3 Brothers Moving
I am very grateful for 3 Brothers Moving. I had a storage shed full of my personal memories and momentous possessions. Anthony from 3 Brothers got Levy on this move and I couldn't have been more pleased with the way Levy treated me. Levy was kind, polite and professional. The communication was excellent. I am so impressed with the care I have received. I highly recommend 3 Brothers Moving with any relocation needs.
Response from Movers & PackersJun 1, 2023
Maggie,
We are pleased to hear that you had a great experience. We have shared the feed back with both Anthony and Levy. We wish you the best of luck in your new home in California. If we could be any further assistance in the future please reach out to us.
HG
Houston G.
Bad experience
Let me start by saying that 3 brothers is just a broker-- meaning they will match you up with someone to move your stuff. The carrier that they selected for me, Posh Moving and Storage, was terrible. My experience with three brothers was good; they were kind, helpful, and respectful. Posh, on the other hand, over charged me, gave almost zero communication, and was rough with my items. The charge ended up being double the estimate (which I even buffered a little bit to be sure I had enough room). They quoted 2 weeks for delivery but took 3, and they didn't reach out to me until the day of. I was told that they would give at least 72 hours notice, so we went away for the weekend. I had to leave my vacation and return home because they couldn't honor their commitments. Is this 3 Brothers' fault? No, absolutely not, but when you are a broker, your carriers' performance reflects on you. For that reason, I won't be able to recommend that anyone uses 3 brothers.
Response from Movers & PackersMay 30, 2023
We are sorry to hear that your experience with Posh Moving was less than satisfactory. At this time, we are in the process of contacting their management in order to verify that they are performing according to our expectations. The company has noted on their end that you received communication on the 22nd indicating that delivery would take place within 5-7 business days. As of 4/9, your pickup was completed. On the delivery disclosure you received it was stated that the estimated delivery date was 14 business days from your first available delivery date. However, this was not a guaranteed date. Regarding the additional cost at the time of pickup, I reviewed the paperwork. On the inventory sheet, 149 items are listed as opposed to the 94 items we received during the inventory process. If there are additional items, the space reservation will increase, which in turn will raise the total cost of the move since it is based on the amount of space occupied by the truck. We understand that it is impossible for you to remember every piece of furniture or item that needs to be moved. This is why you are able to adjust the inventory at the time of pickup. That being said, if additional space is required or additional services need to be provided, the move cost will increase. There has been no communication from you that there was anything unsatisfactory happening with your move. We wish we had known so that we could intervene on your behalf. Should you require any further assistance, please do not hesitate to contact customer service directly.
CP
Chloe P.
They treated my belongings with care…
They treated my belongings with care and respect and were a pleasure to work with.
Response from Movers & PackersMay 19, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
RJ
Robert J.
They were not only accommodating
They were not only accommodating, but they also left your furniture in pristine shape. They have my undying loyalty and benefaction.
Response from Movers & PackersMay 18, 2023
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
