They have very aggressive sales tactics. They promised me that I would get a refund of my deposit if I cancel within 72 hours. I canceled within 48 hours. They said I would get my deposit via check. The sales guy, Joe Green, said that it would only take 3-6 days. Then their accounting person tells me 14 business days. When 14 days passed, I checked status only to be told i would have to wait an additional 30 business days.
They don't even own their own trucks. They are brokers. And the companies they refer you out to have very little history. It left me very nervous and so I canceled. And now, I can't get my money back.
LH
Lisa H.
Anthony was very professional
Anthony was very professional
PR
Paul R.
Excellent!
I moved my 2 bedroom home from Philadelphia to Miami and doing a long distance move was not what I expected. My move coordinator was very experienced and helpful in educating me on how things worked. A friend told me to get 3 estimates before making a decision and 3 Brothers wasn’t the lowest. After reviewing the other estimates and my due diligence 3 brothers was the best option. Move move went well I’m very satisfied and highly recommend using them to anyone in need of a movers.
NA
Nate A.
Bogus Estimates and Subcontracted Labor
Was sold a bait deal, like others here, and was subcontracted at least once. Estimate expanded from $2600 to almost $6000 when the movers finally showed up 2 days late after I closed on my home, forcing me to pay a day's rent, and leaving me no choice but to sign off on the deal. They showed up on the other end in Florida a week early, 6 days before we were scheduled to move into our new home. Boxes missing and thousands in damage, only to refer me to a bogus claims website, and offer no assistance through the process. They still have an opportunity to make this right, the ball is in your court.
Response from Movers & PackersMar 28, 2023
Nate,
My apologies for the additional charges. However, after reviewing the paperwork, it is apparent that there were additional items not discussed when you received your estimate. 3 Brothers Moving & Storage can only provide an estimate based on the inventory and information provided at the time of booking and quality assurance calls. In the event that there are additional items or items that are of a larger size than previously discussed, the driver must charge for the additional space that the items occupy when they arrive. After delivery, customer service provided you with the information necessary to file a claim for items that were damaged. In order to process claims, a third party provider works directly with the carrier on behalf of the insured. In accordance with DOT regulations, they are required to process claims within a certain period of time. This information is provided along with the claim form. Delivery dates are not guaranteed, but rather based on the first available delivery date (FADD). I do not see any record of the carrier wishing to complete delivery before the FADD. Our network of carriers work their hardest to deliver delivery by or around that date, but rarely do they attempt to complete delivery before that date.
JA
Javier
Great Service!
Was helped quickly and efficiently on a last-minute move. 3 Brothers came through when I needed it.
TG
Taylor G.
A real experience, unhappy and lost items + bad customer service
My work was subcontracted out to a company who subcontracted to another. My quote started at 3k and expanded to over 8k. I'm also missing a box of my valuables. I messaged customer service a week ago and didn't get a human reply, only a link to a claims website. I was sold a bait deal and told it was going to be handled by their company but just subbed out 3 times and let the price expand along the way. I would not recommend and find a trustworthy local mover instead
GG
Giuseppe G.
Honestly was hesitant because you hear…
Honestly was hesitant because you hear all the BS but 3 brothers did not disappoint. Everything made it to Ohio in one piece and the crew was respectful and hardworking. If I had to change one thing I would say less emails. Felt like I received an email update once my stuff was on the road every couple hours until they arrived and a bit overkill in my opinion. If you can afford these guys please use them it’s well worth it!
VA
Vanessa
Was going to move myself but with 3…
Was going to move myself but with 3 kids it would have been near impossible. The movers carried out all promises. On time, wrapped all furniture and they knew what they were coming for due to the extensive booking team. Thank you!
