Total scam brokerage company that steals your deposit and sends fraudulent companies to pick your items and tries to triple your quoted price. Buyer Beware!
Response from Movers & PackersDec 14, 2023
Mike,
I sincerely regret to learn of your recent experience with 3 Brothers, and I appreciate the opportunity to thoroughly review your file. It's essential to clarify that, during the booking process, we emphasize the importance of providing an accurate inventory of items to be moved. The cost of the move is intricately tied to the space occupied within the truck, and our initial understanding was based on the inventory of 41 items that you provided.
Upon the arrival of the movers, it was identified that there were actually 80 items to be moved, significantly increasing the cubic feet within the truck that needed to be allocated. This adjustment in volume also necessitated additional packing supplies to ensure the safe transportation of your items. Unfortunately, without a comprehensive understanding of the complete scope of the items during the booking, it becomes challenging for 3 Brothers Moving & Storage to provide a completely accurate inventory and estimate.
I genuinely apologize for any inconvenience this may have caused and appreciate your understanding of the factors that contribute to the accuracy of our estimates.
AE
Avery E.
I made an arrangement with 3 brothers…
I made an arrangement with 3 brothers moving company out of Florida to move us, with a contract of $8900.00plus with $3800.00plus down when the movers came to move us they wanted an additional $12,000.00 more to move my household, I told the main office I had a lots of stuff to be boxs up, they said no problems it was ok with the contract price but it wasn't the mover wanted more money, so I cancelled them and went with another moving company. When I asked 3 brothers for refund they said they already spent my down payment, All I want is my last payment of $1912.02 as of yet I have not received any of my money back. If you read this review be lerry of 3 brothers moving company it may be a fraud. I"am a 30 yrs veterian and they treat me like this what a joke. Look at their reviews 2.9
Response from Movers & PackersDec 14, 2023
Avery,
I'm truly sorry for the challenges you faced during your move. I want to take a moment to clarify that the increase in price at the time of pickup was a result of the additional space and packing supplies required to ensure the safe transportation of your belongings. It was crucial for us to accurately reflect the scope of the work to be completed.
In addition to these adjustments, I understand there was an issue regarding the availability of funds for both the revised and original estimates on the day of pickup and delivery. We genuinely wish there were alternative solutions, but regrettably, our options were limited without the necessary funds for the move.
As you've been informed by our customer service team, the agreed-upon funds have been submitted for release back to you. If you have any further questions or concerns, please don't hesitate to reach out directly to our customer service team. We are here to assist you and address any additional inquiries you may have.
WI
Wishimovedmyself
Absolute worst experience
Absolute worst experience. Wish I would have done it myself. They make promises so they can get your money and have NO follow through on those promises. I’m so disappointed because I really thought they cared. Once they had my money, they couldn’t care less
Response from Movers & PackersDec 19, 2023
Kelsey,
I appreciate your patience as we address your concerns about the delivery timeline. To clarify, the First Available Delivery date signifies the earliest date you are available for delivery, and the delivery window commences from that point. It's important to note that a guaranteed delivery date wasn't selected during the booking process, as we refrain from offering 100% guaranteed delivery dates due to various logistical factors that may arise and potentially cause delays.
In reviewing the timeline, it was documented three days after the completion of your pickup that your items were scheduled for loading within the subsequent two days. Following your follow-up call two days later, you were informed that the loading process for delivery was in progress. However, it's crucial to consider that our drivers operate under specific regulations regarding their driving hours, and covering the 1800-mile distance for your move requires careful planning.
In accordance with the Department of Transportation (DOT) guidelines for a move of 1800 miles, the earliest possible delivery timeframe is estimated to be four business days from the date of loading. This timeline accounts for the limitations on driving hours to ensure the safety of our drivers and the secure transportation of your belongings.
I understand the anticipation associated with the delivery of your items, and I assure you that we are doing our utmost to adhere to the stipulated timeline. If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.
CA
Cari
BEWARE OF THIS MOVING COMPANY
BEWARE OF THIS MOVING COMPANY! THEY WILL STEAL YOUR MONEY!!
When we first contacted 3 Brothers Moving & Storage and arranged a preliminary move date, we expressed our concern that the sale of our home had not been finalized and that we needed flexibility if we needed to cancel. Nicholis Moretti, who claimed to be the “man in charge” (who we have come to find out is a mere representative) assured us that this would not be an issue and that we could move the date or cancel without penalty. To further give us comfort, we conferenced in my husband (a lawyer) on the call where Nick said the same. Nick even went on to say that although the cancellation says X, he was in charge, and we could cancel anytime if need be. After we were both convinced that there was no risk in cancellation and that Nick was the man in charge, we offered to provide a credit card number for the deposit. Nick said that they don't take credit cards because in the past, they had been frauded by people who had completed a move, didn't pay, and cancelled their credit cards. Because of that, Nick asked us for payment directly from our checking account. Innocently, we thought that their business was reputable, that Nick was able to keep his word, and that they wouldn't attempt to STEAL our money.
Unfortunately, for no fault of ours, our buyer pulled out of our deal, and we immediately contacted Nick to cancel our move. He instructed me to contact customer service via text and passed me off. What happened to being “the man in charge” who would take care of us? After numerous emails, Sarah in customer service denied our refund and another associate told me that not only we would not receive a refund, we also could not use it for any future moves. They basically STOLE $1,300 from us.
We have tried to call numerous times without returned calls, have been hung up on by several minions who answered the calls, and have sent a demand letter insisting that we are refunded.
After doing further research on Yelp of 3 Brothers Moving & Storage, it is evident that they are serial abusers of their customers and have STOLEN money from many. Check out these quotes:
“PAY ATTENTION TO THE REVIEWS. THEY ALL ARE THE SAME FOR A REASON. BEWARE, BEWARE, BEWARE! I DON’T KNOW HOW THIS COMPANY HASN’T BEEN SHUTDOWN.”
“FRAUD ALERT! DO NOT HIRE THIS COMPANY, ONCE THEY TAKE YOUR MONEY, YOU CAN’T GET AHOLD OF ANYONE.”
“BEWARE! FRAUD ALERT! IT’S A SCAM! PLEASE SAVE YOURSELF A HEADACHE. DO NOT HIRE THIS COMPANY.”
In addition, they have received 18 complaints to the Better Business Bureau in 2023 (and they only have opened for business since 2021.
We will be taking legal action, as well as reporting their FRAUDULATE behavior to the following organizations: Google, Yelp, Facebook, Better Business Bureau, Winter Park Maitland Observer, WKMG, Move.org, Mymovingreviews, Trustpilot, etc. and are informing local realtors to communicate to their clients to stay away from these frauds. Please know that you have been warned. STAY AWAY!
Response from Movers & PackersDec 14, 2023
Dear Cari,
I sincerely regret any disappointment you may be experiencing regarding the refund situation. I want to acknowledge that the representative you worked with made efforts to accommodate your needs by extending the cancellation period beyond the standard 72 hours to a full week. Despite this extension, I understand that your refund request was submitted on the 3rd of November, which falls outside of the extended window.
I genuinely apologize for any inconvenience this has caused. Unfortunately, due to the timing of the request, it does not align with the established timeline for refund eligibility. I appreciate your understanding of the constraints within which we operate and hope we can find other ways to address your concerns moving forward.
UB
Ubika
Would do again
Both movers, to and from were amazing, quick, careful, and walked me through the process. Additionally, Mr. Anthony was an amazing help, he also walked me through each step, answered his phone for any questions I might’ve had regardless of the time, and continuously updated me throughout the whole process!
KW
Kenneth W.
I DO NOT recommend using 3 Brothers…
I DO NOT recommend using 3 Brothers Moving & Storage. It's a bait and switch team. First, I specifically asked at the outset were they acting as a broker and would ultimately farm out the project to another mover. They said they made their own moves and the property would arrive in 7 days. Those ultimately turned out to be lies. They got an extravagant service fee and then had some other mover do the job, something which I would have never paid them for, and now the new mover says furniture arrival in up to 21 days. Furthermore, 3 Brothers did not even return phone calls and an email in response to my inquiries the day before the new mover showed up. They also totally underestimated my ultimate charges, and the Mover they had contact me, Brooklyn Moving, Inc., did not contact me until the morning of the actual move, and reviews show
Brooklyn Moving has a terrible history of stolen customer items in transit according to reviews. They came up with hidden or excessive fees, and this nightmare will have its outcome by the end of November it seems. I stand behind this assessment.
Possibly more to come here once, if ever, my furniture arrives. DO NOT USE 3 BROTHERS and I stand behind this!
DN
Duong N.
Thank you!
Thank you, All guys. I'm very happy to see your work and enjoy this company. It's a really good feeling, thank you!
KL
Keaton L.
My worries were kept at bay thanks to…
My worries were kept at bay thanks to the crew of Jack and their frequent support and careful management of my possessions. I really couldn't have asked for a better time!
