The ShardReviews of the-shard.com

Started queuing at the time we were told. Still had to wait for about 30 mins. Eventually were ushered straight to the top via lifts/steps then it was announced we had to leave at 4pm due to a charity event. This meant we had about 35 mins viewing time. No mention of a charity event when booking. So a meal we had planned didn’t happen. Total waste of money. Even after complaining it was a waste of time.

The oblx, had a great afternoon tea, service excellent, food good, a little overpriced, as no dress code adhere to, thought it was smart casual, not shorts trainier t shirts, some people looked like they should be in mc Donald's, no class. Please adhere to your dress codes. Before standards drop to low.

We had afternoon tea at Aqua Shard! I would recommend you save your money and go the Ritz for a bettter experience. It was almost at £600 for 6 of us. The place was run down the furniture tired and dirty and the staff appalling. The service was dire. Avoid the Shard and have better experience somewhere else.

Went with my GF ,was really looking forward to it as soon as we got to the desk were immediately pressured into buying champagne for £12 per glass however we don't really drink so politely declined the receptionist told us that's fine but said our tickets werent valid and she couldn't (wouldnt) help us to which I asked to speak to a manager who said the same only to find out by a kind American woman we only needed to download an app to convert the QR code to validate them.Possibly one of the worst customer service experiences I've ever had.

My friend and I had a wonderful time today and Michael Mellor was so informative and very interesting so nice and relaxing so glad we visited and the cocktails were amazing

We went here as a 60th birthday celebration. Very busy and way too loud music so I couldnt hear the other guests. Food far too expensive for what is average or even below average quality. I had the octopus - tiny pieces all over cooked. We put our cutlery down after finishing the starter to immediately be given our main course which was cold and again not worth the money. Venison portions tiny and side dishes insufficient quantity and cold. Jorge was our waiter and one guest ordered mint tea. We had to remind him a further 2 times before he brought peppermint tea and so we had to change that. We were sat as far away from the window as possible so didnt have the lovely views everyone writes about. When the bill came they had added £120 service charge - what a joke. That rate def doesnt go to the staff!

I've been recently at Aqua and an old sommelier man dropped a bottle of wine on our shoes, never apologised, and could not speak English. I find it very negligent of the sommelier team to hire such people and remind them that to get a customer-facing job the applicant must have a UK GCSE or IELTS with a 7.5 score. The receptionist Jasmine told us his name is Salvatore Scalas, try to avoid him if you have to visit this venue as he is a disaster serving and stinks of mould asparagus. Rose W.

We waited 55 minutes and nobody served us. The afternoon Tea was disgusting Our table was disgusting. Dirty was not clean lots of food breadcrumbs on the table When I complain for the service The arrogant RUDE manager told me we are busy There is nothing I can do and he laughed at me Stay away from this place is completely ripped off. They do not have any manners or Customer Service skill at all. MacDonald is 100% better than this disgusting place. It’s a very shame and sad place to go. The view is brilliant but unfortunately the service is third class rip off our sandwiches was extremely soggy disgusting scone was very cold hard like a stone when I complain The rude manager laughed at us again and he told us that’s what it is What’s in your table. We waited 55 minutes to get served. I have to get up three times for service. This place is Worse than street food of philippine in advance near the window and they refuse to give us. They were a few empty tables we are Asian maybe because of the colour it sounds like it was racist. They totally ignored us and they were too busy serving other British people. Shame on them shame shame shame. Disgusting🤮🤮