The CitizenryReviews of the-citizenry.com

Response from The CitizenryAug 21, 2026

Hi Judith, Thanks for taking the time to share your experience. We’re sorry for the mix-up with your order and for the frustration this caused. Our Customer Experience team let us know that they followed up directly and confirmed that the order was shipped to the address provided, but we’ve also flagged your concerns about the delivery and label presentation for review. We also understand that your order did not arrive as expected, and our team has shared that issue internally as well. Since the return has already been started, your refund will be processed once the item arrives back at our warehouse. We appreciate your patience while this is being resolved, and thank you for considering The Citizenry for your home.

Response from The CitizenryAug 21, 2026

Hi Anne, Thank you for taking the time to leave a review. We’re always looking for ways to improve, and feedback like this helps guide that work. If you ever want to share more about your experience, feel free to reach out directly to [email protected]. We'd love the chance to learn more.

Response from The CitizenryAug 21, 2026

Thank you so much for the kind words, Jose! We're so glad our team could take great care of you, and we'll be sure to pass this along to them.

Response from The CitizenryAug 21, 2026

Hi Lorenzi, Thanks for time to share your experience, though we’re sorry to hear that it led you to cancel your order. Having to wait without a clear delivery timeframe is frustrating, especially when you’re trying to get a straightforward update and don’t have the option to speak with someone by phone. We agree the communication should have felt more helpful than it did here, and we're sorry that we dropped the ball. We appreciate you taking the time to share this feedback, and we’ll be passing it along to our team.

Response from The CitizenryAug 21, 2026

Hi there, Thanks for taking the time to leave a review. We’re sorry this was your experience after placing such a large order with us. Waiting so long without a clear delivery date is frustrating, and we agree that the follow-up should have been more consistent along the way. A small credit doesn't make up for the uncertainty or the time spent trying to get a more definitive update, and though our Customer Experience team has since canceled and refunded your order, we’re still sorry for the disappointment this caused. We appreciate you taking the time to share this feedback with us.

Response from The CitizenryAug 21, 2026

Hi there, Thanks for taking the time to share your experience. We’re sorry your full order still hasn’t arrived, though we’re glad to hear you’ve liked the linen pieces you’ve received so far. We understand how disappointing it is to still be waiting on the rest of your order, especially with concerns about everything feeling consistent once it arrives, and we’re thankful for your patience while this is being resolved. We appreciate you sharing this feedback with us!

Response from The CitizenryAug 21, 2026

Hi Kellie, We're sorry to hear that the towels you've been waiting on haven't come back in stock. Keeping stock levels consistent is something we're always working to improve, and feedback like this helps us prioritize our focus. We hope to have them back in stock soon, and you can always sign up for in-stock alerts from the product display page on our site to be notified when they're available again.

Response from The CitizenryAug 21, 2026

Hi Elizabeth, Thanks for taking the time to leave a review. We appreciate you acknowledging that the team member you worked with was polite, but we know that doesn’t make up for being left without a clear delivery update or refund timeline. Once cancellation becomes the recommended next step, the refund process should feel straightforward and timely from there, and we're sorry that hasn't been the case here. That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team. We know this doesn't undo the frustration you've already experienced, but we hope to have the chance to turn things around and restore your confidence in us. We truly appreciate your patience.