The CitizenryReviews of the-citizenry.com

As far as I can tell this business is running as a scam. I can never reach anyone over the phone and email and chat responses are not sufficient. There are several issues with The Citizenry in my experience that has been unethical and misleading - 1. I ordered the Bower Ottoman - Small - Cotton Velvet on 2/2/24 and $1,066.38 was immediately charged to my credit card. Over a month goes by without any communication on the status. 2. I ordered the Azad Tall Leather Storage Bins - Natural / Large on 5/5/24. Over 4 months go by without any communication on the status of my order even though my credit card was charged. 3. Buying the Jazba rug that was on Final Sale resulted in The Citizenry sending me a damaged and faulty rug. Offering me a 15% discount on future purchases does nothing for me. I'm reluctant to buy or do further business while the customer service is TERRIBLE.

I ordered a pillow on July 25, that was supposed to ship August 15th. The date came and went ith no communication, and despite my card having been charged immediately upon purchase. I emailed customer service and they send it would ship end of August. September arrived and still no pillow. I emailed in mid-September and was told it would ship by the end of the following week. Octoer arrived still no pillow, and their customer service phone number just had an auto recording saying to email them. I emailed a third time and had my order canceled. So, basically if you want to give this company a 0% interest loan of your money while receiving no goods and no communication or updates then yeah, shop with them. I never will again!

I am trying to return a rug that is falling apart. I informed them within 30 days of receiving it. They are claiming that the restocking fee is deducted from the net amount of the rug and that I will not receive the tax I paid on the rug. This does not appear to be legal. Can anyone comment on this?

Bought a Cantaro pot (large). Not only did we have to wait a year until they were back in stock but, once they were, it took 3 months to get it. One day, it just shows up, no notification. First, they only sent the pot with no base. I contacted them and they sent the base after. Pot is nice. We unpacked, checked everything out. No special instructions or anything. So we prooceed to plant in it. We water it and move to the room and, immediately, the pot starts discoloring. At first, we thought it was dirt. Nope, it is discoloration from the water and soil migrating to the outside. I mean, it looks awful! This was over $300. Contacted customer service and the answer was “yes, we know, that is beautiful’. Huh? It looks terrible. Reached out to a manager and she said same thing. Went as far as saying “here is a picture of mine”. Looks the same as mine so I guess if it looks bad in her room I should be ok with it being horrible in mine. They refused to send a replacement which I would then use a liner with. If the liner would have prevented it, why not include that in box? Mine had no mention or warning. We will NEVER buy from them again and suggest you look anywhere but here. Also, they will not allow you to write a review on products you purchase. Terrible company! UPDATE: They finally agreed to a replacement but I had to place a new order and pay for it. Once I ship the old one back, tehy will credit my card for original purchase. So a 30-60 day interest free loan for them. They did send me pre-paid labels so I could send old ones back and honored the original price except for shipping, whch was $10 more.

I’m joining the club. I’m still waiting for an order placed 3 months ago. I received 1/2 the order. Still waiting for a duvet cover and 2 pillow shams. Useless. I used the site thinking it was good quality and helping makers with small batch products. Will try to pursue a refund and head to a Parachute retail store.

This company is clearly running some sort of a Ponzi scam. Delayed for 4 months!!! They never delivered anything on 2 occasions. Wrapped my credit card up for weeks. Even when I gave them one more chance. They sent me an invoice for a product I confirmed was available. I paid for the sheet set. Then they claimed it was no longer available. They said the invoice took too long to be paid. It was an hour. I ended up with Quince. They actually delivered a linen set in a few days. Really excellent quality and I bought a send set right away.

I would give this company a 0 stars if I could. The customer service is nonexistent and trying to return / exchange something is RIDICULOUS. I’m glad that I’ve never purchased anything from this place (we got as a gift) because this I don’t support company’s that treat their customers this poorly.

I ordered from the citizenry. They charged my card. A month and a half later I have heard nothing and received nothing. It is theft. The company is a scam. Now I will have to start the process with my credit card company of disputing the charge and trying to get my money back.