I barely want to give this place a star. IN STOCK, READY TO SHIP, is BS. they haven't sent me a thing in a month, no updates, no status. DO NOT BUY FROM THEM.
LI
Liz
Be careful ordering
Be careful ordering! Many items on their site state "in stock and ready to ship". After waiting 15 days after placing my order with no update, I reached out to customer service. They let me know there was a "warehouse discrepancy" and are "unable to confirm when they will be back in stock" yet the items are still listed on the site as available! Something fishy is going on with this company, and they were recently bought by the same company as Interior Define (if you know you know, google it.) Be warned.
KR
Karen R.
Don't take the chance on an expensive order
So far, I've heard nothing about an order I placed for a $351 pillow. :(
When ordering it, the website said it was in stock would ship in a few days. That was almost 2 weeks ago. I check the website and the status says order confirmed but nothing else. I've received NO communication from them. I've chatted with their robot (worthless), sent and email with no response and called. The call is answered by voicemail saying to email them.
DO
Dorothy
The Citizenry has pretty pictures but...
The Citizenry has pretty pictures of things that are pricey and theoretically worth paying the extra money for assuming that the business and its fair trade values are legitimate. However, after months waiting for a rug that was never delivered, I'm convinced the whole website is a scam. I ordered a round jute rug and I paid for it in early September. I was told it would be delivered to my home at the end of November. I emailed customer service in December after I received no update on my order, and I was told the rug would be shipped in the coming days. It wasn't. I continued to email customer service every few weeks, and I kept getting the same, I assume automated, response that the order would be shipped within the next few days. It never was. To make matters worse, I kept getting bombarded with ads online for the rug, which the website falsely claimed was back in stock. It's the end of February and I still don't have the rug, so I finally canceled my order and asked for a full refund, which, to their credit, they issued immediately -- I'm guessing because this is probably a common problem for The Citizenry. (In any case, I ended up immediately ordering a nearly identical rug from Pottery Barn that's a fraction of the price, which will be delivered to my home this week.) I would have been willing to wait for the rug from The Citizenry if I believed I was getting honest responses about the timeline for its delivery, but the company seems like it has set up AI bots to scam consumers, and doesn't have the capacity to fill the numerous online orders it apparently gets. It's too bad too. There were three other, much more expensive items that I was planning on purchasing had I had a better experience, but the company and its vendors lost out on the business and really my heart goes out to the vendors, who really shouldn't be blamed for The Citizenry's shipping and customer service incompetence. If you end up taking the risk and buying something from The Citizenry be warned. You may end up waiting for months, if not years, for that pretty item. It's probably quicker to just go to Mexico or India and buy the item directly from the vendors yourself.
SP
Sangeeta P.
Customer service is awful
Customer service is awful. Rug was delayed multiple times and I only found out when I contacted them. I finally cancelled the order.
MC
Michealene Cristini R.
DO NOT PURCHASE from this company
DO NOT PURCHASE from this company. We paid $ for a new VALE chair. Waited months, it finally came. Ws the most uncomfortable chair I ever sat in. We called them immediately. No they don't guarantee their product. The comfort of this chair, was if a piece of a styrofoam and a large rock had a baby. We had to send it over for consignment at a local retailer.
BF
Barbara F.
DO NOT ORDER ANYTHING FROM CITIZENRY…
DO NOT ORDER ANYTHING FROM THIS WEBSITE.
I ORDERED TWO RUGS ON DIFFERENT DATES IN FALL, 2024. THE FIRST DELIVERY TOOK MORE THAN TWICE AS LONG AS THE "ESTIMATED DELIVERY." THE SECOND RUG, ORDERED ON OCTOBER 4, 2024, HAS NOT ARRIVED. THE DELIVERY DATE HAS BEEN DELAYED REPEATEDLY, BUT I ONLY FIND OUT ABOUT THAT DELAY WHEN I CONTACT THEM! NOW THEY ARE WRITING TO ME THAT IT WILL BE MID FEBRUARY, WHEN I WILL BE OUT OF TOWN! (AND CURIOUSLY, ON THEIR WEBSITE, FOR THE RUG I ORDERED, IT SAYS MID TO LATE FEBRUARY!
CUSTOMERS HAVE LITTLE RECOURSE TO EFFECT CHANGE!
CE
Cayce E.
Be prepared to wait 6+ months for a simple order!
Let me start by saying I ordered an oversized lumbar from this company years ago and had a great experience. However, they seem to have gone downhill since this time. In early July 2024 I placed an order for an additional oversized lumbar pillow for my guest bedroom, estimated ship date was end of July - early August. It is now January 2025 and I have yet to receive this order from The Citizenry. I will say each time I reach out to customer service they are responsive and seem genuine with their apology for the continued delays, however, they keep telling me the estimated ship date is approaching in 1-2 weeks and over and over again I am let down with the ship date being pushed further out. I have since canceled my order and would be hesitant to shop at The Citizenry in the future.
