The CitizenryReviews of the-citizenry.com

If anyone is considering purchasing from this company, run in the other direction. My husband purchased an item for me for Mother’s Day, and 3 minutes afterwards realized Apple Pay had the wrong address. He called immediately and was given false information, poor customer service, and now we are facing over $200 spent on an item with sunk cost. They could have stopped shipping at any point, but blame their AI system for being unable to do so. AI does not run the company, people do. This was a terrible experience and I will not be shopping from them again.

Linen sheets are always a challenge. What you're paying for is the idea that you're doing the planet a world of good and your bedroom will appear as soft and inviting as that in a French villa (my description, not theirs). They do give a cozy feel and are soft, which is why I give 3 stars. The entire reality is that the sheets aren't worth the price. I had to go online to view a video on how to get the wrinkles out of the end that folds over the quilt at the top of the bed. You have to do it with water. It works, but don't kid yourself. You have to saturate the entire width of the section to smooth out the wrinkles. And you would have to repeat this process EVERY DAY, which I do not. I wish I read reviews before purchasing. After maybe four months I'm in the market for better sheets.

Purchased linen sheets in Feb and in september there was a HUGE GAPING HOLE. contacted customer service 7 times via email, 11 voicemails. NO RESPONSE. very shady company. really unfortunate bc here I thought i was 'being sustainable'.

2 stars because so far I like the linen bed sheets and duvet but the price of these plus almost $300 in duty fees to get them to Canada?! Ridiculous. Do not shop here if you’re Canadian. I don’t understand how every other vendor on the internet can include duties in the shipping process and the odd company like this couldn’t care less about their Canadian customer base. Add this to the “never ordering from here again” list.

I purchased their King Linen set and the sheets NEVER STOPPED SHEDDING! So much so, I had to buy a special handheld vacuum just to clean the bed when I pulled the sheets off. AND... because they never stopped shedding, now the sheets are paper thin and about to have holes everywhere. I've never seen anything like this. I wrote to their customer service and they just gave me a 10% off coupon for more sheets. Never again.

I purchased the Stonewashed Linen Sheet Set - Queen / Slate Blue in November 2021. It’s June 2023 and there is already a large hole forming in the sheets. We have 3 other sets of sheets in rotation and do not use these every night. Extremely poor quality. Sheets should not disintegrate a year and a half after purchase. Especially since we do not use them every night.

Incredibly disappointed. We bought four Meru Counter Stools that were delivered in Sept. They’re currently priced at $649. Within a few weeks, the side “foot rest/support” broke on one of them. The wood piece that goes into the front leg sheered off. No one was stepping on it, a foot was resting on it (of a smaller 11 year old). I contacted customer service and they requested photos, which I supplied. They then told me to use wood glue and fix it myself. Or they would offer me 50% of what we payed. At this point, a second stool had broken. There is no way a nearly $650 stool should be breaking (same spot on both stools…The second break was from an 18 month old standing on it. A kitchen stool should withstand this…). I would HIGHLY recommend you spend your hard earned money elsewhere. If no one sits in them, they look great but they are poorly made and apparently poorly backed by Citizenry.

I think the quality and aesthetics of the products are great. And so is the customer service. Viet and Maggie are amazing. Knowledgeable, responsive, and incredibly helpful. A fantastic store with fantastic products and service!