The CitizenryReviews of the-citizenry.com

Response from The CitizenrySep 17, 2025

Hi Adel, Thank you for sharing your feedback. We completely understand how frustrating it must be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Our team would really love the chance to make things right! We've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team so that we can provide you with the most accurate, up-to-date information regarding your order. Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and deliver the product you’ve been waiting for!

Response from The CitizenrySep 12, 2025

Hi Max, Thank you for taking the time to share your experience. We're so sorry to hear about the delay with your duvet set and the frustration it’s caused, especially during such an important time as moving into your first apartment. We understand how disappointing it must feel to expect your order within the promised delivery window and still be left without the bedding you purchased. Unfortunately, this item oversold faster than anticipated, which created a gap between the “in stock” message you saw at checkout and the actual availability in our fulfillment system. That’s on us, and we completely acknowledge how it would feel misleading. While our team has been providing updates as we work through restocking, we recognize that those responses have not given you the clear answers you deserve. We've sent you a request for additional information so we can review your order details and ensure you receive a resolution, whether that’s arranging a replacement or processing a refund. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team! We’ve also passed your feedback along to our operations team so we can improve how we communicate real-time inventory and delivery expectations. If there is anything else we can do to improve your experience, please let us know.

Response from The CitizenrySep 7, 2025

Hi Kirsten, Thank you for taking the time to share your experience. We’re so sorry for the repeated delays and the frustration of having to reach out multiple times without receiving the clarity or follow-through you deserved. Waiting this long after paying in full is understandably upsetting, and we recognize how discouraging it must feel to see the rug still listed online while your order remains unresolved. That said, we’d love the chance to turn your experience around! It looks like you're currently in contact with a member of our Customer Experience team regarding this order, and I've asked them to follow up with you again. Be on the lookout for communication within the next business day! Thank you again for bringing this to our attention. We appreciate your choosing to shop with us, and we’re grateful for the opportunity to make this right.

Response from The CitizenrySep 2, 2025

Hi Laura, We’re so glad that you enjoyed your visit to our Crosby Street store! It’s great to hear that our associate took the extra time to show you different options so you could choose the perfect bowl. Thank you for sharing your experience, and we hope you enjoy your new piece for years to come!

Response from The CitizenrySep 2, 2025

Hi Andrianna, We're so glad to hear your visit was quick and easy! Thanks for sharing your experience and the five stars. We appreciate it!

Response from The CitizenryAug 27, 2025

Hi Mary Beth, Thank you for sharing such kind words about your experience! It’s wonderful to hear that Viet was so helpful during your call, and that every interaction left such a positive impression. We’re thrilled you’ve returned to us multiple times, and it means so much to know that the quality of our products and service continues to earn your trust. We look forward to helping with your next Citizenry find!

Response from The CitizenryAug 19, 2025

Hi Rebecca, Thank you for sharing your experience with us. We’re truly sorry that your order was packed incorrectly in the first place. That’s not the standard we hold ourselves to, and we understand how disruptive that must have been for your design project. After you reached out, our team did offer to send replacements along with a return label for the incorrect item. We didn’t hear back with confirmation on how you’d like to proceed, which is why the replacement was never finalized. We’d still be happy to help make this right, however! If you could let us know your preference, we’ll get everything set up as quickly as possible. We sincerely value your feedback and appreciate the opportunity to support you in your future projects. Please reach out to us directly at [email protected] so we can continue this conversation and ensure you have the right pieces in hand!

Response from The CitizenryAug 19, 2025

Hi Isabella, Thanks so much for sharing your feedback. We sincerely apologize for the confusion surrounding your order! Upon checking, it was confirmed that both pillows were shipped, just in separate packages. We’ve shared the tracking details with you via email, so the second one should be arriving very soon! That said, we completely understand how it can be frustrating when items don’t arrive together, and we appreciate your patience while the final pillow makes its way to you. If there’s anything else you need in the meantime, our team is always here to help!