The CitizenryReviews of the-citizenry.com

Response from The CitizenryOct 15, 2025

Hi Whitney, Thank you for sharing your experience, and we’re sorry to hear that the return process didn’t go as smoothly as it should have. We understand how frustrating it can be to deal with back-and-forth communication, and we've passed your feedback along to our Leadership team to improve the process moving forward. We hope to have the opportunity to earn your business again in the future!

Response from The CitizenryOct 12, 2025

Hi Lea, Thanks for your honest review. We’re truly sorry for the unexpected delay and lack of communication regarding your order timeline, and we completely understand how frustrating it is when an item ships much later than expected without prior notice. We’re reviewing how we communicate stock and lead times so customers have clearer expectations before placing an order going forward, and we appreciate your feedback. It helps us improve!

Response from The CitizenryOct 12, 2025

Hi Sherrie, Thank you for sharing! We’re so glad to hear you love your throw, and that the quality and size were just right. It’s great to know our team’s prompt service and sale pricing made the experience even better! We hope to welcome you back again soon.

Response from The CitizenryOct 12, 2025

Hi Laura, Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your shams, and we’re truly sorry for the stress this situation has caused. We’ve flagged our Customer Experience Team for assistance, and someone will be reaching out shortly. We really appreciate your patience in the meantime, and the chance to make things right!

Response from The CitizenryOct 12, 2025

Hi Lisa, We’re very sorry for the confusion and lack of communication around your order, especially after you confirmed you still wanted the remaining items. That’s not the delightful experience we aim to provide! Our customer experience team is reviewing your order now to confirm the status of the removed pieces and any applicable refund, and you’ll hear from us shortly with an update. Thank you for your patience and the opportunity to earn your business!

Response from The CitizenryOct 12, 2025

Hi Mary, Thank you for sharing! We love hearing that your new lumbar pillow was the perfect finishing touch for your space. We hope you enjoy it for years to come!

Response from The CitizenryOct 9, 2025

Hi Colleen, Thank you for sharing your experience! We’re thrilled to hear how much you love the Azad Leather Bins, and it’s wonderful that the quality, design, and service all exceeded your expectations. We’re so happy that they brought style to your space!

Response from The CitizenryOct 9, 2025

Hi Toni, We’re so happy to hear how much you love your linen sheets and quilt! It means the world to know you’ve been with us for so long and continue to enjoy our products night after night. Thank you for being part of the Citizenry family!