The CitizenryReviews of the-citizenry.com

The product is good quality, though customer support could be improved.

You have the best selection! Your sales are always a nice surprise. Love the quality, and great shipping.

Website says things are in stock that aren't. This happened to me THREE different times. Only found out after waiting weeks for shipment updates. Does not have telephone support and I am still waiting for an email inquiry I sent over a week ago. Will never recommend and will not shop here ever again.

Costumer service is Great!

Over the past four years, I’ve purchased two sets of linen sheets from The Citizenry—mainly because I was drawn to the colors and designs (all my other sheets are from Parachute which is where we usually purchase). Unfortunately, both linen sets from The Citizenry have worn out to the point of developing holes in the fitted sheets, despite relatively moderate use. I’m leaving this review because I have a fair basis for comparison—other sheet sets we’ve owned for much longer have held up exceptionally well. I’m disappointed with the durability and overall quality of these linen sets, so if you are considering, unfortunately I would try another brand.

The website & checkout process is seamless! The delivery to Canada was fast & wonderfully pain-free 😊 Needless to say, the linen sheets are a dream! Beautiful quality, generously sized. Look up the health benefits of sleeping in linen. Sheet sets of the quality that the Citizenry has are well worth the investment!

Normally don't take the time to review but wanted to share my recent experience. I was on the hunt for king size percale sheets and had a very specific wish list. It included color, side labels/tag, long strand, GOTS organic, affordability and fair trade. After a day of online searching The Citizenery was the only source I could find and I placed my order. THEN I came to trust pilot and was overwhelmed by the number of bad reviews. I held my breath anticipating that I would not receive my order or would experience terrible customer service. Instead, I received a tracking number within 24 hours and my purchase within days. Unfortunately, my order was missing the extra set of pillow cases I had ordered with the sheet set. I emailed the company on a Saturday and was not expecting a response for at least a few business days. Instead I received a same day response and the cases are on their way. No hassle! The sheets themselves are lovely. I love the blush color and the detailing. An added bonus to the features on my wish list is that the cases have a beautiful stitching detail AND an envelope closure which I had not noticed on the website. Ordering more!

I just received another Mercado round basket to hold a floor plant. The basket quality is excellent and color is consistent with previous ordered Mercado baskets. I especially like leather handles on Mercado baskets.