The CitizenryReviews of the-citizenry.com

I wanted to share my experience because I wish I had known this before purchasing. I bought a set of stonewashed linen sheets in November 2022 and recently discovered three holes in them. Before purchasing I did quite a bit of research and read a lot of reviews because I know these sheets are expensive. That is also why I wanted to share my experience with others. We only use these sheets during the winter months, so they have realistically seen about 15 to 16 months of actual use. For sheets at this price point, that lifespan was really disappointing. I reached out to customer service twice before writing this review. I knew it was well outside the return window and I was not asking for a refund or credit. I mainly wanted to understand whether this level of durability was typical, but unfortunately I did not get much clarity on that. The sheets felt nice when they were new, but finding three holes after roughly 15 to 16 months of wear makes them absolutely not worth the price for such a short durability. Buyer beware, for the price tag they only lasted me 15-16 months.

I placed an order on 2/17. Have received no shipping or tracking, the phone number listed refers to emailing them which I have and no response — tried several times. Assuming they are not legitimate. And scam company. ‘Will have Cc dispute charges. Grrrr They asked for me to provide more information which I did and have still not received shipping or tracking confirmation. 3/20

Loved vases - great value

Great communication, very interesting products and gave enough information about them to feel good about the purchase. The product is beautiful, and I can't wait to shop here again. The Citizenry has items that I can't find around here and not everyone has.

I cancelled the order after 5 months because it was never shipped to me, even though I ordered items that were in stock, I will never order from you again and I would never recommend you.

Although they have a decent product mix, their fulfillment and service is sub par. Multiple orders, none delivered on time. One delivery was the wrong item and it’s taken weeks for a response, still unresolved. Phone support does not go to a live person or take a message, email is iffy on responding. I don’t have the patience and the prices don’t justify the inconvenience.

I made in order in December and it arrived incomplete, one of the items was missing. I tried to contact their support line that doesn't work and emailed them several times with no response. I literally have no way of resolving the problem. I posted a comment here before and someone replied suggesting they would contact me, but even that never happened! This is my order number, 470415. I have no way of replying to your reply so I am not sure how you are "reaching out for more information".

I ordered a tapestry piece on December 8 & it said it would ship early January. It’s now February 2! I emailed them on January 5 to get an update on my order. Surprisingly they responded on January 8 saying: “Thanks so much for your note, and we're truly sorry for the delay. We see that the Amala Jute Wall Hanging was originally scheduled to ship in early January, but due to a delay in our restock, we were not able to fulfill them right away. The restock is still in transit and is expected to arrive at our warehouse next week, provided there are no additional delays due to the recent holiday, with orders shipping in late January to early February.” I then asked them once they received the item if they can expedite the order since it was originally supposed to ship out early January and they said they can’t since they work with a third-party that ships automatically from them. I then decided to email them on January 16 just to see if they had a better ETA & then got this response two days later: “Thank you for your note! I checked the latest update from our team, and the restock is still in inland transit to our warehouse. It is currently expected to arrive within the week of the 25th, assuming there are no delays with transport. Once checked in, we anticipate shipping within 1–2 weeks, so delivery may be around early to mid-February. We apologize for the inconsistent timing and want to assure you that we’re working to ship your order as quickly as possible. You’ll receive a separate notification once your package is on its way.” I then told them how unfortunate the situation is because the date continues to change and be pushed out further. Then on January 23 I took a screenshot where it said that the specific item would ship in 6-9 days. They also told me in a previous email that their ETA is accurate. If it was then 1. I would have already gotten my piece and 2. If I would have ordered the same exact piece on January 23 I supposedly would have received it by now. We went back a few more times but at this point I have emailed them another three times and I still have not heard back from them. I told them that now I am questioning that they are a legit business.