tforcefreight.comReviews of tforcefreight.com

Update: T-Force reached out after this review, apologized, and refunded the shipping cost. Appreciate them making it right, though the original delivery experience still shouldn't have happened. Driver refused reasonable assistance, dumped freight and left. We had a delivery from T-Force Freight that should have been simple. Our garage door was open and we were standing by, ready to help guide the pallet straight into our loading dock, LITTERALLY just a few feet away. We stood there in the heat watching him try to maneuver the pallet in his truck for 15 minutes. He finally got it out, and the driver dropped the 12-foot pallet loaded with materials directly in front of our open garage door and refused to move it those last 5 feet into the dock. The pallet jack was already hooked onto the pallet, no setup required, nothing to attach. All it would have taken was rolling it a few extra feet while we stood right there ready to help. Instead, he told us he had other deliveries, and isn't required to push it the five feet as long as it's on the premises. He then climbed back into his truck, and sat there while we struggled to drag a pallet that size into our garage by hand. This wasn't a matter of policy or liability. The equipment was already in place. We were present, willing, and asking for five seconds of effort he had already started. He chose not to finish it. If you're expecting any kind of reasonable cooperation on placement, especially with oversized freight, be prepared to do it yourself, even when the driver has the jack already on the pallet and could have helped without lifting a finger more than he already had.

I have attempted several times to resolve this matter, but this company continues to retain my property and refuses to release it. This company provided me with a shipping price, which I paid in full. After accepting my payment, then they refused to ship or release my property unless I paid additional money. I dispute any additional charges and was never provided with a valid invoice or billing documentation supporting them. As I understand it, I paid the amount that was quoted to me. Despite that payment, my property remains in your possession. I am requesting the immediate return of my property. Once my property is released and returned, I do not believe I owe any further amount.

Drive refused to bring pallet of freight into the building. Just dumped the pallet outside on the sidewalk and left.

Lost my package that was irreplaceable and still insist that I pay them $415 shipping cost in order to file a claim where if I'm lucky I will get 1/3 of the value of the item back

I shipped a box containing a machine being sent for repair. The weight and measurement were correct but they insisted that it was overweight and larger. Proof came when it was returned without any issues by another company. After weeks in dispute, the freight broker agreed to pay the fee. Thank you, CubeDash, and no thanks to TForce.

I wish I had done more research on this company. I got a quote to ship my package of $650. Dropped my package off, for a call a week later saying my package was sitting across the country and I’m now being charged either $2500 to send it to its destination or $1000 to send it back to me because of an outrageous weight discrepancy. The machine I shipped is 42lbs. They’re saying my package is weighing in at 375lbs. I lifted that package by myself and it was nowhere near that! Customer service has been little to no help and I can’t seem to get anyone higher on the phone. So now my package is just sitting in another state in limbo being held hostage! Unethical and not okay!

Delays, no communication. It was impossible to speak to someone. I left multiple messages with no return call. The customer service staff can't reach the terminal managers. You have to be a fool to business with this company.

Wish I could give ZERO stars. I’m still waiting for a delivery that’s 12 days delayed and there delivery updates always switching. I am in Canada and waiting for a soccer jersey from Adidas Canada. Customer service is a joke too. They don’t care.