tforcefreight.comReviews of tforcefreight.com

I placed the order on 11/28/2022 with the delivery date scheduled for 11/30/2022. Since then, I have not received the order. I called Tforce and the vendor several times to obtain updates because the information on the vendor's website was inaccurate. After calling Tforce several times, I received different information about my package each time. At this juncture, it is clear that they have no idea about the package's whereabouts. In addition to Tforce's customer service ranking as one of the worst in my opinion, the vendor has actually been no better at providing clarity about the package in question. Moving forward, I do not want any of my packages to be sent through this shipping company.

If I could give a negative -5⭐️s I would 😡. We were told our delivery would be here Wednesday of last week. We got a message it would be Friday of last week. We waited and waited. Nothing. So my husband called (this is great). After wasting a whole day on Friday, my husband called. This was what he got “oh I forgot to call you. Your shipment got held up in Memphis. It won’t be here until Monday”. It’s Monday. “It’s not going to be here until Wednesday”. If you can, steer clear of this company.

I wish there was a way to leave any worse feedback. I shipped with them a few times. Once they lost half of my shipment and when asked where half of the shipment was they said they will look for it and hung up the phone, which was found after 2 months. For the second time, they have lost one of my two shipments (full skid worth $10000), and is nowhere to be found, not only that they have forged my employee's signature saying both were delivered and now they keep on changing the status on their website as lost and a few days later as delivered, I have taken screenshots for proof. Now my shipment lost for over two months to this day. They are scammers please do not ship with them. They are not responsive and they handle shipments very irresponsibly. Terrible customer service as they can't answer any questions in regard to your shipment. They have no sense of responsibility when it comes to your shipment. Now I see why they have such a bad rating. I am going to take this with the media and police as this is more than just a lost shipment.

Awful experience… Waited at home for shipment to be delivered 2x days in a row. Never showed, never called. When called the first day, was told that they did not bring along the right truck or equipment to deliver my order. The second day no explanation or apology was offered. Shipment was rescheduled for another day.

Delivery 3 days late from Maryland to North Carolina. Will never use again.

The drivers from this company are LAZY and INCOMPETENT. They first claimed on November 30th they had no access into my building, which is a LIE, I have 24/7 front desk concierge that allows delivery drivers in and accepts the packages for residents. The Buzzer to the front desk is CLEARLY written on the intercom also ! Then the delivery was suppose to be re-attempted for the next day December 1st and no attempt was ever made ! My concierge watched the cameras for the day that they wrote "No Access" and they were NEVER ON CAMERA in the lobby. This company clearly is s scam shipping company and taking businesses money that use their services !

This is the second delivery by T Force Trucking and the first 1 was like any other company out there. This second one was a nightmare and will never use them again. I pay for residential delivery and a liftgate and my carport is 25 feet from the street on a black top driveway. Second driver refused to place the pallet of 2200 pounds there as the other drivers do. He was dropping it at the street and leaving. Every company that delivers to me each week has no issue, but this second driver from T Force flat out refused. I even told him that we would help push the pallet there as we always do. Still refused and was unprofessional and threatening. I said drop the pallet and we would push it the 25 feet on his pallet jack and he made a snide comment. Started to rain about 30 minutes after he left. The shipment would have ben ruined. Made a complaint and the office did not even call back for 2 days. I called and they said that is their policy and that's it. For getting charged all these extra charges; fuel surcharge, lift gate and residential delivery and taking an extra 2 days to deliver when was here is not acceptable.

Oh my god... where do I start? why would you not improve the management or the system? Had one of the worst experience. Customer service kept giving me wrong information on the delivery date. The one on the tracking portal is apparently only an "ESTIMATED DATE". I Called customer service multiple times. After confirming the delivery day, they tell me I need to set up an appointment for the delivery. I mean why wouldn't they let me know about the appointment when I called the CS multiple times? and how was I to know that I had to call them to set up an appointment? Weren't they suppose to call me to set it up? I don't blame the employees but the management and the system is poorly managed. I'm sure these folks can do better...