tforcefreight.comReviews of tforcefreight.com

I was notified by Indigo that they shipped a package (Christmas gift) on Dec 07 with this company. It has never arrived despite the tracking system showing out for delivery on Dec 15. They refuse to admit it's lost and continue to say it will be delivered. The same story every time that I call or email. Despite the fact that their own tracking shows out for delivery on Dec 15, they refuse to trace it or launch an investigation. If you're waiting for a delivery from these guys, don't hold your breath.

Where do I begin? I placed an order with Well.ca in Ontario on November 27/22. It shipped December 2/22. Unfortunately, they chose to ship the package with TForce. It finally arrived at my house in B.C. today, December 28/22. The driver didn't bother to ring the doorbell or knock, just dumped it on the front porch in plain view of the street. It could have easily been stolen as we have a number of "porch pirates" operating in this neighbourhood, but probably a thief wouldn't have wanted it. I couldn't believe the state of the box when I opened the door. Somewhere along the way, it had obviously been submerged in a body of muddy water. The order contained a number of stocking stuffers (which I had to go out and repurchase last week when it became painfully obvious I had no hope of receiving my order in time for Christmas), and grocery items such as granola bars in cardboard boxes. Several of these items are ruined by water damage and completely inedible. To be fair, Well.ca has refunded me for the entire order but I cannot believe TForce is still in business. This is not the first problem I have had with them, but it's hopefully going to be the last because I refuse to order from any store that uses them for delivery (and unfortunately the list is quite extensive: Best Buy, The Bay, Marks, Chapters, Well, Walmart). It isn't just that they are ridiculously slow in delivering packages. They never update their tracking info online, and there is no way to sign up for text or email notifications so you have no idea where your order is or when it is going to arrive! And if you try to inquire, they either don't reply at all or give you a nonsensical answer such as "your item is in transit" and "track your package on our website". How is that helpful when for nearly 3 weeks the latest update on their website for my item was "December 8 - Received at Sort Facility"?? And I tracked the package this morning as I did every day, and they hadn't updated the page to say it was out for delivery so I had no clue it was on its way. Argh!

Just had a bad experience with them. I ordered a $300 package that was stolen from my doorstep and nobody can be held accountable because TForce technically 'delivered' it and therefore the sender doesn't care either. By delivered, they mean they left it on my doorstep without emailing me, calling me, taking a signature, or even ringing the doorbell. But they had time to take a photograph of the package to show me 2 hours later when I went to check the tracking info and saw it had been delivered but was nowhere in sight. Customer service showed me the photo and basically said 'not my problem' then proceeded to ghost me. I will avoid this company at all costs from now on.

DO NOT use this company, they are brutal. They’ve had my parcel for a month, they promised they would deliver on time… it’s a month late and no answers! They missed Christmas and I ordered in November. They told us all packages would be delivered on time. Getting an answer was a chore for them, nobody interested in helping us.

If it were possible to rate this company with 0- stars I would. Purchased a piece of equipment and it was shipped T Force, they made several delivery appointments with me and failed to show for those appointments they didn't even bother to call me to tell me they weren't coming. I made multiple calls and was finally able to speak to a person who arranged a new "third" delivery day, I made certain to contact them prior to the delivery and was assured that it would be delivered since I was on the schedule for that day. when more than half the day went by, I made several attempts to contact them, leaving multiple messages. After continuously calling I was finally able to reach a person who informed me that I was on the schedule, but their seemed to be a problem, they lost my piece of equipment, how can you schedule something for delivery that you lost? This company has the WORST customer service!

Never ever use this delivery service. I was supposed to have a package delivered on Dec 1from Saks Off 5th and did receive an email from TForce, the delivery service, that the package was delivered. It was not. Checked with the doorman all the rest of the day and the package never arrived. For the next month I was calling customer service to no avail. They insisted the package was delivered even though the picture was not my lobby and not my building. Obviously it was delivered to another building by mistake and will not accept responsibility or accountability. TForce is incompetent and inefficient service. I will never use saks off 5th again since they ship with this incompetent delivery co. Ever.

My dog bathing station was delivered by Tforce delivery services. Upon inspection when the package was delivered it had some damage by what looked like a fork lift. The delivery guy asked if I wanted to except it or he would file a claim right then. I said just file a claim. He did and even gave me a claim number. Told me to call the next day and they would let me know what to do next. Tried calling for 2 weeks and they could not find a claim even with the number. Filed a claim on my own and for some reason the company can't find it either. They keep telling me to call back later. I don't understand how ups keeps using this company with so many bad reviews. If you get a package delivered and it is damaged, send it back for a new one. $1400.00 dog station already bent all to pieces.

Unfortunately my supplier sent my crates with TForce. The worst experience ever. Still not getting my stuff, they actually want me to come get it myself. Worst customer service, the so called "managers" are very rude and they don't care at all. Must be like hell working there. Seeing all these bad reviews in such a short period of recent times says a lot. I hope they go out of business. They can't be doing this to people.