tforcefreight.comReviews of tforcefreight.com

I personally had a great experience with TForce. Mr. Nolen arrived during the delivery window and called when he was about 20 minutes out. Not only did he communicate well, he unloaded the pallet, pushed each box into the house and had a smile on his face throughout the process. From beginning to end my experience was positive. He went above and beyond to help me get several heavy boxes of furniture into the house. I appreciated his kindness.

Purchased a Sunsetter Awning which they have a contract with TForce Freight - BUY CHEAP YOU GET CHEAP - the awning left Dallas, TX 6/20/23 stopped in Birmingham Alabama went to Gaffney South Carolina SAT THERE FOR OVER ELEVEN (11) DAYS!!!! The destination is Ringgold GA aka Chattanooga GA 2 hours north of Atlanta. WTH go to South Carolina then back to Georgia. The TRUCK HAD TO GO THROUGH GEORGIA TO GET TO SOUTH CAROLINA, I KNOW THEY WOULDN'T TAKE THE LONG ROUTE TO GO NORTH ALABAMA THROUGH TENNESSEE TO GET TO SOUTH CAROLINA. EXCUSES EXCUSES AND LIES. SUNSETTER IS THE PROBLEM TOO BY CONTRACTING WITH AN "F" RATED TRUCKING BUSINESS WITH THE BETTER BUSINESS BUREAU.

These guys are a joke. Packages languish in their warehouse with no delivery date for days or even weeks and when you contact them, they say the internal team is working on it to get a swift resolution. I don't think they know the definition of 'Swift' Was told on one occasion that it would be delivered 'This weekend'....they don't work weekends.

Shipment sitting in a depot for 2 weeks! I have opened multiple cases and sent emails requests with zero resolution or even a response. The South Portland Depot will not respond to anybody. Have asked to have my case escalated multiple times. No help from anyone. Ship with ANYBODY but TForce!

I have never had worse customer service. Shame on Home Depot for using this nightmare of a company and then simply giving me a TForce number to deal with them directly. They are unwilling to correct their error (we paid for in home delivery of a large piece of furniture and it is now sitting in my driveway in the rain and blocking my garage so I can't use my car ). TForce consider delivery complete. Home Depot has no solution so I'm returning the item. It will take up to 2 days for the new freight company to contact me to schedule a pick up date. I will not be ordering anything online from Home Depot again and I will never use TForce Freight. The only positive thing I can say is that at least Home Depot customer service was polite while being unhelpful. TForce Freight was unhelpful and rude about it.

ZERO STARS. IS THIS EVEN A LEGITIMATE COMPANY?

I called them up to arrange delivery and the women passed me to a second person and he yelled at me and told me he was shipping $9,000 worth of stuff back to the shipper. That he did not have the time to deal with our stuff. I have never run into a company that was so anti customer.... Its unbelievable.

Absolutely the worst freight company out there. Each time I see there's a TForce being utilized to deliver my packages, I never get them because they claim to leave them at my front door, but never do, and their photo shows that they dump the orders outside of my gated community which has around 150 units inside and anyone walks in and out through the gates every day so anyone can walk up the gate from the street and steal it. This is exactly what happened again today although who knows perhaps it's the drivers who drop it off outside of the gates intentionally, take a picture to have evidence of the delivery then leave with the box claiming it's been delivered. I'd assume that perhaps the reason why their drivers do not spend one second to call my unit # so that I can open the gate for them remotely so that they can properly deliver is because they have no intention of delivering. Absolutely shady company with shady drivers.