Customer
No reply / Deliberate no interaction with customer.
I tried to contact the company and talk to someone to enquire about rental payment modalities, as I think I am due for payment but it does not appear on my online profile. For five days, I got only voicemails, no one available to talk to the customer. Then, after insisting with the operator to be connected to somebody, I was connected to Mr. Joseph Bass ( I guess), who left me on hold for over 15 minutes, after which I hung up, as I believe it is both a lack of courtesy and efficiency to leave a customer hanging that way. Perhaps it is the company's policy to not "talk" to people and only waste their time by forcing them to lenghty email exchanges to clarify simple issues, however it is not mine. I would expect a much better customer service. This same process is unnecessarily complicated, as it is asking me to create some "Trust-pilot account", which I have no intention at all of doing and I am forced to, only to see if anybody will ever reply. Nice reply, below: "This is unusual" (Mistrust?) and "Please reach out to your lease specialist etc.." . So, it is once again the customer's job to reach out to someone solve the issue? By the way, you provided no contact: who would "my" leasing specialist be ? FYI, it no longer matters. Problem solved, not by this review/blog. Thank you.
Response from TF CornerstoneDec 18, 2017
Hello Alessio - this type of miscommunication is highly unusual and we would very much like to help you with this issue. If you would please reach out to your Leasing Specialist directly, they will help address this with you. Thank you.