TextbookXReviews of textbookx.com

I AM THREE WEEKS INTO MY CLASS AND I HAVE YET TO HEAR FROM THEM. THEY WERE QUICK TO TAKE MY MONEY BUT ZERO DECENCY TO SEND AN EMAIL WITH UPDATES OR EVEN TRACKING NUMBER. DISGUSTED THAT THIS IS EVEN AN OPTION WITH THE SCHOOL AS A BOOK SOURCE. I WANT MY BOOK OR GIVE ME MY MONEY BACK ASAP! REPORTING TO BBB!

Normally I don't do reviews but textbookx had the worst customer support that I have ran into, not only did my book not ship after 13 days but when I email them, I don't receive any replies on the situation and this is only causing me to further fall behind in class. If you need textbooks I would never recommend textbookx to anyone. If you want your books for sure use Amazon or any other source to receive your books

Terrible Customer Services and Return Policy. This company claims a 30 day money back guarantee and the charges you a 10% restocking fee but if you refuse the package you only loose 5 dollars. Be aware of the policy and if you end up purchasing keep in mind this. The customer service wait time is also ridiculous you would think they only have one representative the way the call system is set up by the wait time depending on so many as 20 customers before you. With a repetitive response of would like to keep waiting for a representative every 10 seconds which is annoying if you would not like to wait you would just hang up. I would suggest you order your textbooks form Cheggs lower prices and better customer service with a honesty 21 day money back guarantee.

Yep, it's true. This company is a scam. They had the book I needed at the best price so I bought it, right? I waited more than the allotted amount of time it says they usually allow for processing, but it still hadn't been shipped from the company. I emailed to ask what was the hold up, and about a day later I got an email saying my order had been canceled. They wrote: "TEXTBOOKX.COM regrets to inform you that your order has been CANCELED and will not be shipped to you. Marketplace items are canceled or confirmed by the individual sellers. Retail items are canceled due to a shortage of stock in our warehouse. Please be assured that you will not be billed for this order. We apologize for the inconvenience." THEY were the ones who did not have the inventory. I was not buying on their marketplace from another company. So I was super angry, made sure I didn't get charged for it, and started shopping again, right? Days later and they still have that book listed as available and for sale through a number of different websites. The seller is TextbookX. They are liars and just try to get people to buy a book at the lowest price, but then cancel. What do they think will happen? The book will magically appear in their inventory??? I ordered for more money from Barnes and Noble and the book will be on my doorstep tomorrow because at least B&N is a REAL company and not some idiots.

I ordered a book off Barnes & Noble, the seller was THIS company (TextbookX). When I got the book, it was a FREAKING PHOTOCOPIED book in a BINDER, not the book in the picture! It was also the 2012 edition! Freaking 2012!!!!!! I'm IRATE. I looked at the return policy and it'll take 4 weeks to get my money back. Just forget it. I'll try and study from this and make the best of it. Lesson learned. Read the reviews first. Shame on you Barnes & Noble for allowing this company to piggyback off your good name, because now I don't trust YOU!!!!

Worst customer service EVER. They do not have respect for anyone, and are not professional. They lost my book, then cancelled my order, and did not let me know. Mind you I ordered my book two weeks in advance. I have definitely learned my lesson, I will never order from here again. Every person in this company is horrible from top to bottom.

Incompetent customer service representatives, this company is BAD NEWS!

I ordered 2nd Edition software with eBook. I received the package, opened it, loaded the serial number into Hawkes Learning and there was no eBook code that was valid. Emailed the company, but as I was looking around the Hawkes site, I noticed the cover of my package was different from the 2nd Edition cover. I looked and they had covered up the original ISBN with a sticker with a new ISBN. They sent 1st edition software with a 2nd edition sticker to pass it off as the most recent software. I am awaiting a reply to see if they will make it right but when I company goes to this length to pass off old software as new, people need to know to look at what they buy from them very closely.