TextbookXReviews of textbookx.com

Ordered textbook for my class as recommended by my school and after paying $120.40 for just renting the book, they send me an email saying my book is due back 2 weeks before my class is even over. Reached out several times stating the issue and asking for resolution, and finally received one reply 3 days before class ended saying that there was no way they could change a due date. I wake up this morning and of course, there is now another $114.40 missing from my bank account because I didn't return the book by the due date. Now I'm stuck with this piece of crap book that I don't want because the customer service at this place is ridiculously poor. I will NEVER rent or buy another book from this site and will definitely be informing my school of these numerous complaints and ask that they stop recommending this company, as well as posting on the student boards about these shady practices. Totally unsatisfied.

This company is the absolute worst! My textbook came in a reasonable time, but being the responsible student I am, I put the textbook back in the mail like they requested with the special sticker on it WAY before the due date. Then UPS returns the book four days before the due date because the package was damaged in the mail. I contacted the company because I no longer had a return label. They put me on hold for an hour and then told me they'd follow up via email because my situation was special. 24 hours go by and I never receive any type of communication back so I called them and the service kicked me off because they said they had too many people on the line. Furious as all be, I called the company once more and they finally had the audacity to answer my question but their response took me back to a blank page! What am I supposed to do with that! I wouldn't be quite as angry but this textbook costed me way more than I wish to admit! There is no way I am EVER buying or renting anything from this company again! Spread this around so no one else goes through this!!!

The worst Place To Buy Or Sell Textbooks. I Sold a textbook on May 6 It was delivered on the 11th an I was supposed to receive my payment on the 22nd ive called 3times getting the run around until I finally called the 4th time an they tell me my payment is going to be made on the 7th of next month which is totally unacceptable due to the fact that I followed all instructions and delivered there book on time

I ordered a $163 textbook once on my computer late at night on the weekend. The order went through twice. I cancelled the second order when I got email confirmations for two orders. Then on Monday morning at 9:40am Eastern time, I cancelled the second order BEFORE they even opened for business at 10am Mountain time. I got free shipping by accepting slow service. NOOOO. They shipped both books and charged my bank twice BEFORE they read their email. Their website says, "Need to contact the Online Bookstore customer service department? Standard Email Best way to contact us - we answer emails quickly!" That's what they said. (They knew they'd make money anyway on the hidden restocking fee.) I returned the books immediately, paying postage and insurance. It takes them two weeks to process returns in the warehouse. I'm a struggling student with $336 missing from my checking account. They don't care. A month later, they finally get around to the refund, but it's 10% short. Restocking fee. ON THEIR MISTAKE. They won't take responsibility! I have ordered books before this experience, but never again. This is a crooked company with RUDE customer service. I'd be embarrassed to say i worked there! May 4th follow-up: These excrement heads wouldn't budge to do right UNTIL I contacted the Better Business Bureau in Connecticut complaints AT ct.bbb.org Then they did the right thing... This sorry company cares more about looking good than doing good. Steer clear!!!!

My book was suppose to be here two days ago. Money's already out of my account and now the cancel my order

Worst company ever! Accidentally ordered the same book twice, customer service is helpless, couldn't even tell me the address to ship it to. I'm going to end up selling one book online myself.

TextbookX, your customer service program is a FAIL. I ordered a book for my daughter back in November. Fast forward a month, and still no book. According to the tracking system, it is clearly lost. I explain all of this to customer service by phone. (This is after my email communication to the company was ignored). My ask was to get a refund (about $15) and that I would get the book from a more reliable vendor because so much time has passed and the student needs it ASAP. Their response? That I need to *physically go* to the post office to resolve this mystery - in the middle of the holiday crush. Never mind that the post office is essentially a black hole, and that it shouldn't be on me to resolve the company's shipping issues. Both the customer service rep and the manager pushed this, and refused to help me otherwise. I spent 30 minutes out of my work day dealing with this and refuse to spend another minute more. I'm taking my business elsewhere.

Rubbish! Took ages choosing the best store to buy my books only to later they say my order was cancelled due to shortage of stock!