TexasroadhouseReviews of texasroadhouse.com

My husband and I went to the Nampa location on 2.25.2023 our food was really bad My husband did not get the steak he ordered and it was raw My food was burnt this was a very bad experience

They do not have handicap seating. We always have to have a table and last two times we went they said it would be a hr. And forty five min. and the second two hrs. and fifteen. Called corp. and they had a manager from restaurant call to tell me we had to call ahead for seating. This was in Sherman, Texas. Won’t go back

Never ever go to this Texas Roadhouse. I ordered online and paid online. I got to the restaurant and they said I did not pay. Showed them my receipt and my bank account , showing the transaction. They still stated I did not pay. At this point it is 7pm and I have a house full of family , so I paid again. Now I have paid twice . Called my bank and yes original amount went through. I call the restaurant and talk to manager Kayla who talks over me and does not even listen to what I have to say. Which is what anyone in customer service knows to do first. She still swears my other transaction did not go through. So my bank has Deemed this a fraudulent charge. Will never go back here, ever and will be calling corporate in the morning! This is the Brooklyn location

Me and my husband was there and ate we had the most upbeat and friendliest server ever her name was tiara she made us feel very comfortable we will definitely be back to eat and will most definitely ask for her you need more servers just like her so if your ever in Lima Ohio stop by ask for her

The most friendly and warm atmosphere in town. They make you feel like family every time I go.

Of course, Friday nights are busy, we expected that much. My husband and I were busy eating our amazing bread and house salad while enjoying each other's company, we didn't think about how long our steak was taking. The manager came up to our table and said that she was not sure what happened to our meal, but that it will be out in a few minutes and that the meal was on them. Talk about being blown away, we never complained, yet the manager came to us. Talk about AMAZING CUSTOMER SERVICE. Thank you for the excellent service and delicious food. Texas Roadhouse, 595 S. 8th St., Colorado Springs, CO 80905

I placed an order around 1:30 pm on Dec 31, 2022. We had scheduled out pick up time at 4:45pm. We had ordered a simple entree, pulled pork sandwich with side order of steak fries. Upon getting home we opened our container to find that all the food was cold, steak fries were soggy and cold, and hair in one of our pulled pork sandwiches. I believe our food was thrown together the minute I placed my order and was just put off to the side for 3 hrs until I picked up.To make it worse I had paid online and left a 20% tip on a 20.00 order. I highly recommend anyone who eats here or places an order to seriously think twice before placing an order. Will NEVER eat here again!!!

I usually like going here but my most recent experience was (in my opinion) not worth it. It only takes one bad experience to change an opinion. I did email them via their site and 2 weeks later…no response. What’s the point of giving the option to submit experience if no one is going to reply back. I did tip my server 15% but honestly, it would have been more had he was more attentive. It was busy but as a server in my past…I never let it show with my tables. They always felt as if they were my only table.