TexasroadhouseReviews of texasroadhouse.com

Writing this review solely for the hospitality. Brought my fam in from NY tonight and it would be an insult to call how we were treated by our server hospitality. We were seated and given bread. Someone came to give us plates, but as we were handing them out, we noticed that they had dried ketchup, mayo, and oil still on them from previous visitors. Nice to know this is how this restaurant washes and sanitizes their dishes during a PANDEMIC. Our server greeted us and rushed through his intro. He was abrasive and really short with us. At the end of taking our drink order, I asked if we may have new, clean plates and his reply to me was, “well obviously I’m not the dishwasher so..” and walked away. Aubrey ran our food and she was very pleasant. Tina, the manager came out and checked how we were doing. How are you the manager and the dishwasher is not properly sanitizing their dishes? I did not want to say anything because we just wanted a nice meal for the night. I will be posting this review on all platforms as well as the survey requested on the receipt for corporate. Tina, is this how all of your front of house employees act? Texas Roadhouse corporate- did you set the criteria bar so low for employees whom you call “Legendary Trainers” and allow the same to mentor current and future employees with that type of attitude? Being a server not just a few years ago and a trainer myself for a different establishment, if a mystery shop came - Sean’s level of hospitality is an absolute embarrassment and is sure to lose the Texas Roadhouse name a lot of customers and money. If we’re all being honest, the only reason why people come here and it’s full a majority of the time is because Midland doesn’t have that many places to eat… If your family can choose, TAKE YOUR MONEY ELSEWHERE. - Texas Roadhouse midland, TX

Fun appetizers, great ribs!

Excellent service! Great food!

Evansville, IN (East Side)- wow- what a difference between the amazing food and the terrible service! My boyfriend and I had our first restaurant experience in Indiana since last March, so we chose to drive an hour away from our small town. I wanted ribs and learned two of my favorite places had closed down. So, boyfriend chose Texas Roadhouse. It was my first time there. Even the hostesses were awful! Two were standing in front of us for a full 4 mins joking about how a party went the night before. Then, we were seated at the bar (fine), and left there for 17 mins with no drinks or waitress. She finally comes, barely speaks loud enough to hear her say “what do you want to drink”. (Wow, nice greeting!” Her mask was under her nose and we could see her top lip 8/. I just said that we had plenty of time and we know what we want to order. She took our order of food and drinks, brought rolls and still... no drinks! After I was about to go get my own drinks, she brought the one and only drinks we would receive. Another server brought our food and walked off. We had to wait again to get a few things we needed. She finally was walking by and we asked for those items and she acted as though we tore her arm off. After she brought those .... never saw her again. My man is always a good tipper, as I have taught him a great way to figure out adding up good tip a amount. Well, she received the lowest! I then walked over to the kitchen and praised them for the AMAZING food!!!! Too bad we could have had the same meal in take out. So, I would say, make sure you ask for a manager right away if things start out bad. Our bill was expensive, so we likely should have gotten a manager and at least asked for several of the staff to be trained how to wear masks, how to do good customer service, treat customers with respect and quit goofing off.

On 10/25/2020 my wife and I went to our favorite Texas Roadhouse at 8304 Two Notch Road in Columbia SC. We have been regularly going to this restaurant since 2013. Tonight was the worse example of customer service. Firstly, we we walked in to be seated and the hand sanitizer at the front door was inop. Secondly we noticed our waitress, Yolanda, practically laying on the table taking the order from the table next to ours. But what really was a complete disappointment was we didnt get our salads until after our entree came out, followed by the fact that after being 3/4 through our meal she tried to give us our appetizer. Whattttt! Oh and hope you were not expecting to enjoy their delicious rolls.... only got one basket! Don't even try to blame this on Covid... in years past when you could barely get into the door, the service was fantastic. This store needs an overhaul. Maybe yall should benchmark Chic-fila to get some training on real customer service.