TevaReviews of teva.com

As others have said on here they do not refund when you send them items back. Website is a joke. Trading Standards

Very poor experience. I accidentally ordered the wrong shoes, caught it immediately after paying. I immediately found a prompt guiding me on how I could cancel the order within the first 30 minutes but what they proposed doesn’t exist on their phone or computer website. Obviously customer service for phone or text didn’t open till 10am ET and it was 9am ET. So annoying

2nd bad experience with TEVA. First time courier sent back sandals without trying to deliver. Teva said buy a second pair and we'll send you them then refund you! Bought Midform ladies boots in January. Ripped my heels to shreds, I bought Compeeds (obviously) but no stretch at all after wearing 4-5 times. The right boot crushed my foot across the instep and took 8 weeks to heel. There is no give in them across instep or width. My local cobbler said they can not be stretched due to design. I was told to wear thick socks and buy plasters by customer service and they said there was nothing wrong with them! The boots are clearly not sized properly. The team took 4-5 days to respond each time and only answered half the questions and asked me for my address! So it took EIGHT weeks for them to send them back to me and I had no winter boots. Not cool. I wouldn't buy from them and won't again.

I need to return items but the returns portal is down and no one is contacting me. I am stuck with items that do not fit me at all

Very poor customer service. I emailed the VP Anders Bergstrom several weeks ago and received no response. Their style #1003009 was a great boot. I have worn out 2 pair and style #1106832 replaced it. Horrible fit with a thin sole and no support like the discontinued boot. Why do you discontinue a great fitting boot and replace it with a substandard one?

I purchased the woman’s original universal sandals. Delivery was quick. Large range of products, website easy to navigate. Product is good quality. Rubs a little on the toe section but could break in with time. Super lightweight and lots of flex. If you are between sizes, I’d recommend sizing down.

The purchase experience was terrible. The courier said I wasn't at home when they intended to delivered which wasn't true. They didn't allow me to pick up the delivery from an alternative location and sent it back to TEVA. The entire thing took like three weeks. TEVA customer service is terrible - they don't have a number you can contact or a chat. They respond to e-mails in an inconsistent fashion. I will never but again from TEVA.

TEVA-EU.com, heb hier online een paar Teva's gekocht. Het duurde echter een tijdje voordat de status op verzonden (UPS) stond. Maar uiteindelijk had ik ze dan toch na een week in huis. De klantenservice kan idd beter. Ik heb op mijn emails dan ook geen reaktie gehad. Ik vind het vooral jammer ook voor de verkoper, dat mensen de gedachte of het gevoel krijgen dat ze opgelicht worden. Dat is namelijk helemaal niet nodig. Er wordt wel geleverd, ze zijn alleen een beetje laks in hun customer service.