TevaReviews of teva.com

J'aime les chaussures Teva, achetées jusque là en magasin ou sur d'autres sites internet, mais leur site officiel, du moins en Europe, est très décevant. Déjà : très peu de description des chaussures, ni sur le genre d'utilisation auxquelles elles sont adaptées, ce qui serait pourtant utile quand on achète une paire en ligne, sans conseils de vendeurs, ni possibilité de les essayer. Mais le plus désastreux est leur politique de retour : j'ai récemment commandé une paire de tongs de la taille que je fais habituellement chez Teva, or elles se sont révélées bien trop grandes. J'ai donc voulu les retourner, jusqu'à ce que je découvre qu'aucun des frais d'envoi, ni aller ni retour, n'était remboursé. Quand on sait qu'il faut retourner les chaussures non pas en France mais aux Pays-Bas, cela équivaudrait à laisser à la charge du client des frais presque équivalents au prix même des chaussures, dans mon cas : j'en aurais eu pour 17,50€ de frais d'envoi en tout, pour des chaussures qui valaient 24€… Impensable ! Site à éviter absolument : si vous voulez acheter des Teva, allez en magasin ou sur d'autres sites…

We ordered sandals from teva.co.uk for our vacation one week before we're off, web site promised they will be delivered in UK address within 2-3 working days. After 4-5 days passed we tried to reach the customer service as the vacation is close. The email response was just a copy paste response they send to all customer, not able to help or reduce the stress. 5th and 6th day we tried to contact the customer service number on their website, which was returning a fault announcement as if it does not exist. Terrible experience, and no sandals for our vacation ;-( Totally not recommended no matter how good the product is. Never again Teva.

Agree with the other reviewer. Spent £100 on a pair of boots in my usual size that swamped me. Bought an insole to try and alleviate it, but they still slipped up and down. In the meantime I lost the pre-paid label for return. That's where the problems started. After a few 'phone calls and promise of a pre-paid label, an email followed lying about the conversation, refusing a pre paid label, and saying I'd ordered the wrong size: and, because I'd had the temerity to wear them, it was too bad. Hello! Yes, they had been worn, INDOORS whilst I tried in vain to improve the fit (they were really comfy boots). Blah, blah, eventually sent them back with a covering letter complaining to both teva uk and Deckers. No satisfactory response, they're still 'looking for the parcel', no refund and no replacement boots after yet another 12 days. Fortunately I returned them within the 7 day period which covers me under the Distance Selling Regulations and paid on a credit card. Dispute opened. Absolutely abysmal service and after years of wearing teva shoes I am now going to vote with my feet (Pardon the pun) and stop buying from them and all the other brands Deckers own. Note for teva/Deckers. No doubt, you'll ignore this review too, because customers are far too down the food chain for you to bother with. Shoppers though, please be warned!

When there is a problem and you need to return an item to Teva in the UK, be warned - the 10 days they state on their website and the simplicity of the process is not as it is. I've been waiting six weeks for an assessment of a faulty product that I returned to them, have sent numerous emails to find out why the refund has not been processed, received 'very sorry' customer service emails but still nothing. Their products are not cheap and I thought they were a reputable brand, but as with all reputable companies, it's what happens when things go wrong that's a testament of good customer service and Teva have fallen way short. I'd be very nervous about buying anything from them again.

Teva makes the best most comfortable flip flops hands down! I will buy none other.

Nice sandals and shoes!