TevaReviews of teva.com

Disappointed by the quality and customer service. Ordered a pair of sandals which broke after 2 short wears. Definitely not the quality expected at that price ! Also , no reply from customer service within a week to clarify a refund or replacement.

It's a scam, don't buy!I paid for my order, but never received a confirmation email. My order never arrived. Costumer service didn't reply to my mails, chat is "down" for weeks.

NON COMPRATE DAL SITO! SONO IMBARAZZANTI! Abbiamo comprato un paio di sandali da regalare, la confezione interna ci arriva i pessime condizioni, apriamo la scatola e troviamo 2 destri. Una figura oscena inimmaginabile visto che abbiamo comprato il regalo per un conoscente che vive lontano. Non esiste una mail del servizio clienti e al telefono non sanno manco loro quello che dicono. UN SERVIZIO SQUALLIDO.

Been buying Teva Hurricanes for 25 years. Last 4 pairs, the soles separate, straps come off. Not buying anymore because manufacturing quality not what it used to be

I contacted customer service on the basis of some glue issues on a sandal for my partner, they swiftly advised me to return etc. with a pre paid label. Within a few weeks this was replaced, swiftly dispatched and received as a brand new replacement pair. Thank you!

I do not recommend. Placed an order for sandals on May 29, and when I placed the order I got an e-mail saying “Please note that we are experiencing very high volume of orders, and as a result it may take a little longer than usual for your order to ship out.” It did not say that when I made the order, only once I paid and they sent a confirmation order. So I waited until today (June 6, pretty long for an established shoe brand) they cancelled my order because they don’t have my shoe in stock. Yet somehow I can go to their site and still make an order for the exact same shoe and size, why are they still taking orders and money for a shoe that’s not in stock? I’m now waiting for them to lift the authorization on my credit card. When they cancelled my order the email said “this doesn’t happen often”, but looking at these reviews it does. And it will happen for everyone that places an order for the shoe I wanted.

Horrible customer service! Don't buy their shoes. They're selling shoes that are out of stock and they just cancel your orders without notification. They are like parrots that keep saying it's policy policy policy. I haven't seen customer service like that. I spent an hour talking with them and just wasted my time. I will never buy teva in my life. Great job teva.

Update: The dialog with Israeli distributor started and I got the the attitude one would expect from the respected customer service. I got full explanation why my case is not under warranty and how I can resolve the issue while staying within warranty terms. More than that - the head office in USA kindly suggested me to send a new pair of sandals despite they are not obligated to do that for the customers outside the USA. So, yes - I nicely surprised from that. Additional update about sandals - they got the smell of rubber, but still strong and durable and will last many years. ------ My review is about TEVA sandals. First month of wearing they were OK. But suddenly they started to make strange noise while I am walking. The noise is created after the shoe is exposed to water - either by walking in water or washing it. The noise is as if you press hard on a material that has absorbed water and the water exit out of the material. The noise is really unpleasant and can be heard well while walking. My assumption is that the reason for the noise is water that enters the shoe in the front part where the straps enter the sole. I sent the sandals to their representitive in Israel Kal Gav including the record of the noise and they refused to fix it by claiming that no problem was found. Chated to Teva customer service and they refused to accept it as they were not bought in USA. Just understand that - the product manufacture refuses to fix their priducts and also tells you lies during the chat that water damages are not covered by warranty. They advise to wash sandals with water and soap but lies that it can cause damage and will not be covered. What a disgusting service.